Industry Online Support
Industry Online Support United States
Industry Support regions All Siemens regions
Select country/region

Product contact personTechnical Support
Contact person worldwide
At your service locally, around the globe: Partner for consulting, sales, training, service, support, spare parts....
covering the entire rage of Siemens for industry. You will find your personal contact person in our
Support Request
Create request
Use our online form for specific proposed solutions or send your technical question
directly to a product specialist at Technical Support:
Status of your requests
Track the status of your Support request online. An overview of your request can be found here:
Site Explorer

CAx data*



The CAx download manager offers you the easy option to access current product data for your CAD or CAE system. Configure your own download with a few clicks.

You can select between product images, 2 dimensional images, 3D models, wiring diagrams, EPLAN macro files, manuals, curves, operating instructions, certificates and product master data.


Through the steps described here, we would like to offer you fast and easy access to the CAx download manager.

1. Choose a product
Please use the entry field on the top right to search for relevant products. If you enter the order number, products will be suggested in the search result field. Simply click on your order number.

2. Call the “Technical / CAx data” tab
Depending on your selected product you will now be offered the "Technical/CAx data" tab. In this tab, select the “CAx data” item and follow the instructions.

3. Compile your own CAx download 
Now select all document types relevant for you in the steps that follow. If desired, you can add other order numbers in step 1 under “load / enter list of products”.

4. Download CAx download package
Have you reached the end of your selection? Start the export of your configuration now. For your download, all the files you have selected are compiled in a ZIP archive. You can now close the CAx window. Processing may take some time. Once completed, you will be informed by email.


Searching for product-specific CAx and CAE data can be very time consuming. Now, you can configure your product-specific CAx download package with only a few mouse clicks. Whether 3D model, a 2 dimensional drawing, certificates or product master data sheets - we compile your individual download package for you!

* Note
The full functionality is only available to registered users.

mySupport cockpit

mySupport News February '19

Counting Down!

With the next release of the Online Support by end of February, the new mySupport will be available for you.

Find a preview of the new mySupport landing page and some details about the new solution in the Technical Forum.

(Build 2/5/2019 2:15:26 PM)