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Siemens Industry Online Support
Siemens AG
Entry type: FAQ Entry ID: 109474501, Entry date: 06/19/2020
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How do you submit a technical COMOS query via the Support Center?

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  • Associated product(s)
If you have a technical query about the COMOS product, you can submit this via the Support Center.

In the following we describe the procedure for this.

Procedure

  1. Open the Support Center: https://www.plm.automation.siemens.com/global/en/support/.
     

  2. Click the "Take me there" button.
      

    Fig. 1
     
    The "WebKey Login" interface opens.
  3. Enter your login data and then click the "Log In" button.

      
    Note
    If you have not yet set up a WebKey access, then proceed as described in Entry109474953
     


    Fig. 2

    The "Support Center" page opens.

  4. Click on "Cases".


    Fig. 3

  5. Click on "Open New Support Case".


    Fig. 4

  6. A search mask opens. Fill out the mask and click on "Search for Solution" to find a solution to your problem in the online help.


    Fig. 5

  7. If you cannot find a solution to your problem, click "Let's open a Support Case".


    Fig. 6

  8. Enter all relevant data for your request here.


    Fig. 7

    You can prioritize your request and upload files.

  9. Click on "Open this Support Case" to create the ticket.

Further Information

More useful FAQ entries:
How do you set up a WebKey access for COMOS in the Support Center?
How do you query the status of your COMOS support requests?
What status and closure codes are there for technical queries about COMOS and what do they mean?
How do you download full versions of COMOS/COMOS Walkinside and Service Packs or order them on DVD?

You can also go to the COMOS Forum to discuss all topics with customers and experts.
COMOS Forum (German)
COMOS Forum (English)

General information about COMOS is available at the following links:
Media System - COMOS Making data work
COMOS Product Page
COMOS Manuals
COMOS YouTube Playlist

  
More useful COMOS FAQs, Application Examples, Manuals, Forum Entries, Videos, Services and Contacts, are available on the COMOS topic page:
www.siemens.com/onlinesupport/comos 
  
Additional Keywords
Report, Request report, COMOS PR, COMOS ER, COMOS SR, COMOS IR, COMOS Technical Request, COMOS Service Line, COMOS Hotline
Security information
In order to protect technical infrastructures, systems, machines and networks against cyber threats, it is necessary to implement – and continuously maintain – a holistic, state-of-the-art IT security concept. Siemens’ products and solutions constitute one element of such a concept. For more information about cyber security, please visit
https://www.siemens.com/cybersecurity#Ouraspiration.
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