RUGGEDCOM RX1000/RX1000 Family Obsolescence and End of Life
On October 1, 2015, the RUGGEDCOM model numbers RX1000, RX1100, RX1000P and RX1100P will be declared end-of-life and not available to order. This end of life declaration concerns the following products, as well as all their pertaining accessories, parts and orderable modules and options:
|Product||Order code (MLFB)|
To minimize the effects of this action to our customers and to facilitate a smooth transition to newer products, Siemens will continue to support the above products until October 1, 2024. This support will include:
- Access to technical support
- Repair of failed product or replacement with equivalent product for hardware failures. These will be made available in accordance with our Return Materials Authorization (RMA) process. This repair service will be provided as part of the product’s standard 5-year warranty or as a paid service once the product is out of warranty. Depending on component availability, repairs or replacements may be done with refurbished components.
- Firmware bug fixes through maintenance releases for critical bugs. Please note that it may be necessary to upgrade the firmware release to correct any experienced issues.
Siemens will provide repair services on a “best-effort” basis after October 1, 2024, but no new firmware updates will be provided.
The RUGGEDCOM RX1500 and RUGGEDCOM RX1400 products offer a wider variety of options and better functionality when used as alternatives to the RUGGEDCOM RX1000 and RX1100. Customers who wish to use the V90 modem functionality can use the RUGGEDCOM RS400 product with the modem option.
ADSL and Synchronous Serial interface options on the RUGGEDCOM RX1000/RX1100 have no current equivalent options on the RUGGEDCOM RX1500 or RUGGEDCOM RX1400. Please contact your local Siemens representatives for any possible alternatives.
If you have questions concerning this notification please contact your local Siemens representative whose information is available at http://www.automation.siemens.com/mcms/aspa-db/en/automation-technology/Pages/default.aspx.