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Entry type: FAQ Entry ID: 109485717, Entry date: 10/25/2016
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SIMATIC Remote Services - "Preventive" module: How do you collect device and diagnostics information with the SAS DC?

  • Entry
  • Associated product(s)
SIMATIC Remote Services provide different service modules via a remote connection. The "Preventive" module includes a preventive check of the system status and recommendations for preventive measures. The module does not need a constantly active remote connection.

Basic Information
Information information about the range of SIMATIC Remote Services is available in this entry.

Procedure
The Data Collector of the SIMATIC Assessment Suite (SAS DC) collects diagnostics and system data via the network. Configure the Data Collector as below to obtain the full scope of the "Preventive" module.

Note
The configuration below is done once and saved as a plant profile file.
This plant profile file can be used again for subsequent diagnostics and follow-up activities.


1. Collecting automation component data

This video shows you how to collect data from automation components and the project. This data includes, for example, information about the S7 CPUs used in the project and the corresponding diagnostics buffers.

    


Transcription of the steps shown in the video

  1. Start the tool "SDT2015.exe" (sample name for SAS-DC V2015). 

    Note
    The project must be located on this computer and have online communication via STEP 7 (Engineering Station, for example). At least STEP 7 V5.5 + SP3 must be installed on the computer.

  2. Switch to the "SettingsManager" tab. 

  3. Create a new profile. 

  4. In the drop-down field under "1. Select Task" you select the task "Collect STEP 7 project export and hardware diagnostic and service data". 

  5. Select the project file under "3. Specify Settings". 

    Note
    If you are using a STEP 7 multiproject, you select the "s7f" file – otherwise the "s7p" file. 

  6. Set a check mark for "ONLINE Information, Attributes, Parameters, Blocks Information, GSD". 

  7. Double-click the profile in the Profile view ("1: -"). The profile is automatically given the designation "<Computer name> - HWscan".

When you select a multiproject, the data is removed from all the subprojects so that there is only one device in the Device overview for the automation components.


Fig. 01 Final setting for automation components 
 
 

2. Collecting network component data

This video shows how to collect network component data. This data includes, for example, information about the SCALANCE network components and diagnostics files.

 


Transcription of the steps shown in the video
 

  1. Start the tool "SDT2015.exe" (sample name for SAS-DC V2015). 

    Note
    It must be possible to reach the network devices via this computer by Telnet.

  2. Switch to the "SettingsManager" tab. 

  3. Create a new profile. 

  4. In the drop-down field under "1. Select Task" you select the task "Collect diagnostic and service data from SCALANCE devices only". 

  5. Under "2. Enter Login Credentials and Profile Settings", in the section "Device Information" you enter the following data: 

    1. IP address

    2. User name (same user as for Access via Telnet / web interface)

    3. Password (same password as for Access via Telnet / web interface) 

  6. Double-click the profile in the Profile view ("1: -"). The profile is automatically given the designation "<IP address> - Scalance".

Repeat steps 3 to 6 for each network component.


Fig. 02 Final settings for network components

Note
If the network devices are located in the same IP network, you can use the "Scan subnet range" function. In this way all the devices in the specified IP range are found and are created as a new profiles. Continue with Point 4 and repeat the step for each of the created profiles.


Fig. 03 Call of the function "Scan subnet range"

Fig. 04 Dialog for IP network scanning   
 
 

3. Collecting PC component data

This video shows how to collect PC component data. This data includes, for example, information about the computer and diagnostics files of the SIMATIC software.

 


 
  1. Start the tool "SDT2015.exe" (sample name for SAS DC V2015). 
    Note
    The PC must have administrative access permissions and must be accessible via the network. More information is available in the manual of the Data Collector in the section entitled "Preconditions". 
  2. Switch to the "SettingsManager" tab. 

  3. Create a new profile. 

  4. In the drop-down field under "1. Select Task" you select the task "Collect ANY known PC diagnostic and service data". 

  5. Under "2. Enter Login Credentials and Profile Settings", in the section "Device Information" you enter the following data: 

    1. Computer name

    2. User name (same administrator user as for access via Windows)

    3. Password (same administrator password as for access via Windows)

  6. In the "Usage" field you enter the computer type (SERVER in the case of an OS server, for example). 

  7. Double-click the profile in the Profile view ("1: -"). The profile is automatically given the designation "<Computer name> - PC".

Repeat steps 3 to 7 for each PC component.

Notes
If the computers are not in a Windows working group but in a domain environment, you check mark the "Domain" option and enter the relevant domain.

You can also use the "Scan subnet range" function for PC components. It is recommended to enable the option "Use DNS name" to improve the readability (it takes a little longer than the Ping option).


Fig. 05 Final settings for PC components
   
     
4. Example of SAS DC settings of a complete plant
This is what a final set of SAS DC settings could look like for a multiproject (HWscan), three switches (Scalance), two Engineering Stations (PC), four OS servers (PC) and ten OS clients (PC):
 

Fig. 06 SAS DC configuration for a complete plant

Further Information
  • How do you efficiently collect diagnostics and system information? 65976201
  • Which user authorizations do you need to be able to collect hardware information with the SAS-DC (SIMATIC Assessment Suite - Data Collector)? 109763454


Security information
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