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Siemens Industry Online Support
Siemens AG
Entry ID: 109739837, Entry date: 10/30/2018
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COMOS Overview

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Direct access to the most important technical information and solutions.


 







FAQManualsApplication ExamplesForum
Multimedia

Training

Services & Support


   



Please find below the most important COMOS Frequently Asked Questions.
The complete list is available here.

How do you download service packs and updates for full versions of COMOS / COMOS Walkinside / SIMATIC PCS 7 Plant Automation Accelerator (PAA)?
How do you order and download COMOS or the SIMATIC PCS 7 Plant Automation Accelerator?
How do you create a COMOS log file for a local COMOS installation?
How do you submit a technical COMOS query via the GTAC portal?
How do you save time when creating the library file for the Plant Automation Accelerator (PAA) Excel import?
How do you query the status of your COMOS support requests?
What support does Siemens provide for COMOS Customizing?
How do you set up a WebKey access for COMOS in the GTAC portal?
How do you restore deleted objects in COMOS?
How do you create a COMOS log file for a COMOS client in a Citrix session?
How do you create a log file for a COMOS Mobile Solution server?
How do you create a log file for a COMOS Mobile Solutions client?
How do you operate a COMOS License Server (CLS) without USB dongle?
What are the installation requirements for data exchange between SIMATIC PCS 7 Plant Automation Accelerator and SIMATIC PCS 7?
How do you import the technological hierarchy, measuring points (CMs) and hardware into the SIMATIC PCS 7 Plant Automation Accelerator (PAA) with Excel Import?



You can find an overview of all COMOS manualshere.

Note
The advancing digitalization of industrial automation systems, in addition to their many advantages, also offers an increased area to cyber-attacks. How to protect yourself against external attacks can be read here:


 You can find the manuals of PAA in the Manual Overview SIMATIC PCS 7, with the following path:
"SIMATIC PCS 7 Product Documentation > Engineering Tools > SIMATIC PCS 7 Plant Automation Accelerator x.y"

Application Examples support you with practical solutions. Experience the interaction of the entire system, not just individual products. The complete list is available here.

Controlled plant engineering from the outset with COMOS FEED
Fast and easy generation of Piping and Instrumentation Diagrams with COMOS P&ID
 SIMATIC PCS 7 Plant Automation Accelerator (PAA) using a practical example
Integrated Engineering with COMOS and SIMATIC PCS 7 using a practical example
Performant Bulk Engineering with SIMATIC PCS 7 Advanced ES using a practical example
Automated creation of the SIMIT simulation model with COMOS planning and engineering data
Simulation with SIMIT and SIMATIC PCS 7 using a practical example




The COMOS Technical Forum provides a discussion platform where users and experts can exchange their knowledge. Discover new ideas and benefit from the practical know-how of other users - for free, even outside office hours and on weekends.

Overview of all forum conferences in the SIEMENS Industry Online Support.
www.siemens.com/automation/forum

Media Systems to COMOS
A media system is a comprehensive collection of information and videos about products, functions and branches.
 


The media system offers you comprehensive information, illustrative explanations and numerous general and technical videos on the topic of COMOS Industry Solutions.

COMOS - Making data work (Video)
    


The video "Integrated engineering with SIMIT, COMOS and SIMATIC PCS 7" shows the workflow between the single systems and gives you an overview about all necessary working steps.




The media system vividly describes planning and engineering with COMOS in connection with the PCS 7 control system and SIMIT Simulation Framework for different industry sectors.


Integrated Engineering on the basis of COMOS with SIMATIC PCS 7 and SIMIT Simulation (Video)
     

The motto of the 76th NAMUR general meeting  was: "Integrated Engineering over the entire lifecycle". The multimedia demo contains the workshop presentations of the NAMUR annaual Meeting.

Ensure competitiveness through Integrated Engineering with COMOS and SIMATIC PCS 7 - NAMUR Annual Meeting (Video)
    
  
COMOS in combination with other systems
    

The media system offers you comprehensive information, illustrative explanations and numerous general and technical videos on the topic of SIMIT. 


SIMIT Simulation (Video)
     

This media system offers you comprehensive information, illustrative explanations and numerous general and technical videos on the topic of PCS 7 in the fertilizer industry.

Process Optimization and Energy Management with SIMATIC PCS 7 in the Fertilizer Industry (Video)
    
 
More multimedia content to COMOS
  
 

COMOS - Making data work.

Short overview to the engineering and functionality of COMOS


Youtube: Efficient Engineering with COMOS Video
     

COMOS - Making data work.

Software solutions from integrated plant engineering to
integrated operation


Youtube: COMOS - Making data work. Video
   

COMOS - Making data work.

The COMOS Industry Software Portfolio.


Youtube: COMOS Portfolio Video

   


Whether for basic, advanced or specialized knowledge, our training center offers an extensive range of courses. Our experts provide directly applicable, comprehensive knowhow and deepen existing knowledge. We can also specifically tailor trainings to your business needs and individual requirements.

  • Small participant groups (3 to 6 persons)
  • Practice-oriented, independent exercises with detailed documentation
  • Contents consistently assembled into training units with learning aims

You can find al actual COMOS trainings here.


   


Whether you need a training or a customized system solution - with our competent COMOS experts at numerous locations around the world we provide support wherever you need us.
   

COMOS Delivery Service

The work we do also includes a comprehensive portfolio of services, ranging from consulting to implementation and customer services. Standard service modules have established themselves over the years, which have gradually taken on a concrete form and been combined in packages. These packages are based on frequent client enquiries, feedback from our sales department, and the experience of our project engineers. The packages are tailored specifically to cover special customer’s needs. Furnished with a unique description of the included services, the Smart Service packages can be booked at a fixed price. 


For more information please contact your regional COMOS contact.

   
COMOS LifeCycle Service (LCS)

What support does Siemens provide for COMOS customizing?
For small customizing tasks in COMOS you can contact the COMOS Life Cycle Service (LCS).
The Life Cycle Service is an advanced form of the services without a project.
With the Life Cycle Service you can quickly and easily solve tasks even after the implementation phase.

Note
Small customizing tasks are not done by the COMOS Customer Support.
For tasks like that Siemens provides the COMOS Life Cycle Service (LCS).

   
Contact: COMOS Customer Support and Sales 

The focal point for post sale software support or support requests ist the
Global Technical Access Center (GTAC).

It is the essential link between you, the customer, and our product development. The center provides both your application and operating systems software support through telephone and electronic access – to increase your productive use of our software by providing responsive and specialized support.


Have a look at the COMOS FAQs to see how you can work with GTAC.


In that case that you have further questions please do not hesitate to contact our COMOS GTAC team in Germany under  +49 221 2080 2222.


Feedback and Suggestion

Please do not hesitate to send us your feedback or suggestions. Use the area "Feedback" below.
To keep up-to-date about new entries and updates, we recommend you to configure your notifications (newsletter) individually via filters and favorites. You find the information for configuring in the HelpCenter
 
  
Redirect to this COMOS summary page
www.siemens.com/onlinesupport/comos
 
 

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