Siemens Industry Online Support
Siemens AG
Entry type: FAQ, Entry ID: 109746844, Entry date: 04/24/2017

How do you install STEP 7 (TIA Portal) V14 SP1 if the installation is aborted because of the "Siemens.Automation.Portal.Server.exe" process?

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If installation of STEP 7 (TIA Portal) V14 SP1 is hindered by a running service, then terminate the process via the Multiuser Server Configuration.

In some cases installation of STEP 7 (TIA Portal) might be aborted with the following message:

"Progress is being prevented by the following process(es). Please close the named application(s). If this is not possible immediately, please abort the setup and restart the computer."

  • "Siemens.Automation.Portal.Server.exe"


  1. In MS Windows you open the "Multiuser Server - Configuration" via "Start > All Programs > Siemens Automation > TIA Portal Multiuser > Multiuser Server V14 Configuration".
  2. In the next dialog (Fig. 1) you first click the "Stop Service" button and then the "Uninstall Service" button.
  3. Close the dialog with "Apply" and then "Exit".

    Fig. 1

  4. You can then install STEP 7 (TIA Portal) V14 SP1. For this, in the "Setup" dialog you click the "Repeat" button.

Creation Environment
The screen in this FAQ response was created with STEP 7 (TIA Portal) V14.

Security information
In order to protect plants, systems, machines and networks against cyber threats, it is necessary to implement – and continuously maintain – a holistic, state-of-the-art industrial security concept. Siemens’ products and solutions constitute one element of such a concept. For more information about industrial security, please visit