How should you install the TIA Portal V14 SP1 when TIA Portal V14 is already installed on your computer?
Concerne le/les produits(s)
Only start installation of the Service Pack when you have received the SP1 for each product that is installed on your computer. You have to install the SP1 for all SIMATIC TIA Portal products. If the SP1 for just one product is missing, you can no longer open the TIA Portal and will receive the following error message:
"C:\Program Files\Siemens\Automation\Portal V14\Bin\Siemens.Automation.Portal.exe
This application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or or use the command-line sxstrace.exe tool for more detail."
This message appears if you have not upgraded all the installed options of the TIA Portal to V14 SP1. To check where the differences lie you should start the uninstallation of the "SIMATIC Totally Integrated Automation Portal V14" via "Programs and Features" in the Control Panel. Via the Uninstallation you can see which versions of which TIA Portal options are installed.
If you have upgraded all the installed options to V14 SP1 or have uninstalled the non-available options, you should no longer get the error message when you start the TIA Portal.
2. Order of Installation
Pay attention to the order of installation of the SIMATIC TIA Portal products. First install the SP1 for STEP 7 (TIA Portal), because the HMI products integrate themselves into STEP 7. Then the SP1 for the HMI products followed by the optional software packages (STARTER, SINAMICS Startdrive, SiVArc, EnergySuite, for example).
Note on Simotion SCOUT TIA
With Simotion SCOUT TIA, pay attention to the versions that are compatible for the TIA Portal.
- For TIA Portal V14 you need Simotion SCOUT TIA V4.5.
- For TIA Portal V14 SP1 you need Simotion SCOUT TIA V5.1.
3. Virus Scanner
Disable the virus scanner before installing the Service Pack. You can enable the virus scanner again after installation of the Service Pack. To protect your PC against malware we recommend to disconnect the PC from network before the installation, or checking the matter with your IT service provider.
Performance might be impaired if your installed virus scanner is not released for the TIA Portal V14 SP1. Statements on compatibility between the TIA Portal and virus scanners are available in the Compatibility Tool. For this you click the link in Point 5.
4. Updating the SQL Version with the New SIMATIC WinCC Professional
If you have installed WinCC RT Professional (with SQL Std Edition) and WinCC Professional (SQL Express Edition) on the same computer, then refer to the information in our FAQ:
- How do you uninstall a SIMATIC WinCC Professional or a SIMATIC WinCC Runtime Professional SQL Server Instance?
5. MS Windows Operating System
If necessary, update the operating system on your computer. The MS Windows operating systems listed in the table below are released for the TIA Portal V14 SP1. Further information about the compatibility of SIMATIC products is available in the entry entitled:
|MS Windows (64-bit)||Released for TIA Portal V14 SP1|
Windows 7 Home Premium SP1, only for STEP 7 (TIA Portal) Basic
Windows 7 Professional SP1
Windows 7 Enterprise SP1
Windows 7 Ultimate SP1
Windows 8.1, only for STEP 7 (TIA Portal) Basic
Windows 8.1 Professional
Windows 8.1 Enterprise
Windows 10 Home Version 1607, only for STEP 7 (TIA Portal) Basic
Windows 10 Professional Version 1607
Windows 10 Enterprise Version 1607
Windows 10 Enterprise 2016 LTSB
Windows 10 Enterprise 2015 LTSB
Windows Server 2008 R2 StdE SP1, only for STEP 7 (TIA Portal) Professional
Windows Server 2012 R2 StdE
Windows Server 2016 Standard
6. Installation Hindered by Service Running via the Multiuser Server
In some cases the installation might abort with the request to close the process "Siemens.Automation.Portal.Server.exe".
If installation of STEP 7 (TIA Portal) V14 SP1 is hindered by a running service, then close the process in question via the Multiuser Server Configuration. Instructions for this are available in our FAQ entitled:
- How do you install STEP 7 (TIA Portal) V14 SP1 if the installation is aborted because of the "Siemens.Automation.Portal.Server.exe" process?
7. PLCSIM No Longer Starts After Update from V14 to V14 SP1
If you cannot start PLCSIM V14 SP1 despite successful installation, you have to uninstall it and install it again. A repair installation does not clear this error. In some cases when you start PLCSIM you also get the error message indicating that the S7-PLCSIM project could not be created. A remedy for this is available in our FAQ entitled:
8. Further Information
More information and downloads are given in the table below. Note the release in each case and the information included on compatibility.
The screens in this FAQ response were created with TIA Portal V14.