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Siemens Industry Online Support
Siemens AG
Entry type: FAQ, Entry ID: 109747881, Entry date: 06/19/2017
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How should you install the TIA Portal V14 SP1 when TIA Portal V14 is already installed on your computer?

  • Entry
  • Associated product(s)
Please take note of the following information and remedies before upgrading the SIMATIC TIA Portal V14 software on your PC with the SP1.

1. General

Only start installation of the Service Pack when you have received the SP1 for each product that is installed on your computer. You have to install the SP1 for all SIMATIC TIA Portal products. If the SP1 for just one product is missing, you can no longer open the TIA Portal and will receive the following error message:

"C:\Program Files\Siemens\Automation\Portal V14\Bin\Siemens.Automation.Portal.exe

This application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or or use the command-line sxstrace.exe tool for more detail."


Fig. 1

This message appears if you have not upgraded all the installed options of the TIA Portal to V14 SP1. To check where the differences lie you should start the uninstallation of the "SIMATIC Totally Integrated Automation Portal V14" via "Programs and Features" in the Control Panel. Via the Uninstallation you can see which versions of which TIA Portal options are installed.
 


Fig. 2

If you have upgraded all the installed options to V14 SP1 or have uninstalled the non-available options, you should no longer get the error message when you start the TIA Portal.


2. Order of Installation

Pay attention to the order of installation of the SIMATIC TIA Portal products. First install the SP1 for STEP 7 (TIA Portal), because the HMI products integrate themselves into STEP 7. Then the SP1 for the HMI products followed by the optional software packages (STARTER, SINAMICS Startdrive, SiVArc, EnergySuite, for example).

Note on Simotion SCOUT TIA
With Simotion SCOUT TIA, pay attention to the versions that are compatible for the TIA Portal.

  • For TIA Portal V14 you need Simotion SCOUT TIA V4.5.
  • For TIA Portal V14 SP1 you need Simotion SCOUT TIA V5.1.


3. Virus Scanner

Disable the virus scanner before installing the Service Pack. You can enable the virus scanner again after installation of the Service Pack. To protect your PC against malware we recommend to disconnect the PC from network before the installation, or checking the matter with your IT service provider.
Note
Performance might be impaired if your installed virus scanner is not released for the TIA Portal V14 SP1. Statements on compatibility between the TIA Portal and virus scanners are available in the Compatibility Tool. For this you click the link in Point 5.


4. Updating the SQL Version with the New SIMATIC WinCC Professional

If you have installed WinCC RT Professional (with SQL Std Edition) and WinCC Professional (SQL Express Edition) on the same computer, then refer to the information in our FAQ:


5. MS Windows Operating System

If necessary, update the operating system on your computer. The MS Windows operating systems listed in the table below are released for the TIA Portal V14 SP1. Further information about the compatibility of SIMATIC products is available in the entry entitled:

MS Windows (64-bit)Released for TIA Portal V14 SP1
Windows 7

Windows 7 Home Premium SP1, only for STEP 7 (TIA Portal) Basic

Windows 7 Professional SP1

Windows 7 Enterprise SP1

Windows 7 Ultimate SP1

Windows 8.1

Windows 8.1, only for STEP 7 (TIA Portal) Basic

Windows 8.1 Professional

Windows 8.1 Enterprise

Windows 10

Windows 10 Home Version 1607, only for STEP 7 (TIA Portal) Basic

Windows 10 Professional Version 1607

Windows 10 Enterprise Version 1607

Windows 10 Enterprise 2016 LTSB

Windows 10 Enterprise 2015 LTSB

Windows Server

Windows Server 2008 R2 StdE SP1, only for STEP 7 (TIA Portal) Professional

Windows Server 2012 R2 StdE

Windows Server 2016 Standard


6. Installation Hindered by Service Running via the Multiuser Server

In some cases the installation might abort with the request to close the process "Siemens.Automation.Portal.Server.exe".
 


Fig. 3

If installation of STEP 7 (TIA Portal) V14 SP1 is hindered by a running service, then close the process in question via the Multiuser Server Configuration. Instructions for this are available in our FAQ entitled:


7. PLCSIM No Longer Starts After Update from V14 to V14 SP1

If you cannot start PLCSIM V14 SP1 despite successful installation, you have to uninstall it and install it again. A repair installation does not clear this error. In some cases when you start PLCSIM you also get the error message indicating that the S7-PLCSIM project could not be created. A remedy for this is available in our FAQ entitled:


8. Further Information

More information and downloads are given in the table below. Note the release in each case and the information included on compatibility.

Entry typeLink
FAQHow do you install the TIA Portal or a TIA Portal update if you do not have sufficient memory on your system partition?
FAQWhy does the start of the executable file take 30 to 40 seconds when installing STEP 7 (TIA Portal)?
FAQWhere do you procure the current trial software for the products in the TIA Portal STEP 7 V14, WinCC V14 and Startdrive V14 including the respective SP1?
Product informationDelivery release of SIMATIC STEP 7 V14 SP1
Product informationDelivery release of SIMATIC STEP 7 Safety V14 SP1
Product informationDelivery release of SIMATIC WinCC V14 SP1
Product informationDelivery release of SINAMICS Startdrive V14 SP1
Product informationDelivery release of SIMOCODE ES V14 SP1
Product informationDelivery release of Soft Starter ES V14 SP1
ManualSTEP 7 Professional V14 SP1 - Installation
DownloadSIMATIC STEP 7 (TIA Portal) V14 TRIAL Download
DownloadUpdates for STEP 7 V14 SP1 and WinCC V14 SP1

Creation Environment
The screens in this FAQ response were created with TIA Portal V14.

Security information
In order to protect plants, systems, machines and networks against cyber threats, it is necessary to implement – and continuously maintain – a holistic, state-of-the-art industrial security concept. Siemens’ products and solutions constitute one element of such a concept. For more information about industrial security, please visit
http://www.siemens.com/industrialsecurity.