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Siemens Industry Online Support
Siemens AG
Entry type: FAQ Entry ID: 109752274, Entry date: 03/09/2018
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How do you install the HSP SINAMICS firmware V4.7.9 when the Kaspersky Anti-Virus virus scanner is also installed on your computer?

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If the Kaspersky virus scanner is installed on a computer, then installing the HSP SINAMICS firmware V4.7.9 in Startdrive V14 SP1 might lead to problems under certain circumstances.

Description
If you cannot install the HSP SINAMICS firmware V4.7.9 for STEP 7 (TIA Portal) V14 SP1 in Startdrive V14 SP1 because of the Kaspersky Anti-Virus virus scanner, we recommend applying one of the following Scenarios 1, 2 or 3 as a remedy. The three scenarios are independent of each other; you only need to apply one of them.

Scenario 1
You have to stop the Kaspersky Anti-Virus virus scanner before you install the HSP SINAMICS firmware V4.7.9.

Scenario 2
Unlike Scenario 1, here you do not have to stop the Kaspersky Anti-Virus virus scanner. Installation of the HSP SINAMICS firmware V4.7.9 is interrupted because the Kaspersky virus scanner reports a virus (Trojan horse) for a number of files. This warning is a false alarm that you can ignore.

Scenario 3
Close the Siemens processes in the Windows Task Manager before installing the HSP SINAMICS Firmware V4.7.9. Check whether the "Siemens.Automation.PortalPackageInstaller.exe" file is in the specified path.

Detailed information about how to proceed is given in the following PDF document.

  109752274_VirenscanHSP_Doc_TIA_Portal_en.pdf (905,9 KB)


Security information
In order to protect technical infrastructures, systems, machines and networks against cyber threats, it is necessary to implement – and continuously maintain – a holistic, state-of-the-art IT security concept. Siemens’ products and solutions constitute one element of such a concept. For more information about cyber security, please visit
http://www.siemens.com/industrialsecurity.