How do you install the HSP SINAMICS firmware V4.7.9 when the Kaspersky Anti-Virus virus scanner is also installed on your computer?
If you cannot install the HSP SINAMICS firmware V4.7.9 for STEP 7 (TIA Portal) V14 SP1 in Startdrive V14 SP1 because of the Kaspersky Anti-Virus virus scanner, we recommend applying one of the following Scenarios 1, 2 or 3 as a remedy. The three scenarios are independent of each other; you only need to apply one of them.
You have to stop the Kaspersky Anti-Virus virus scanner before you install the HSP SINAMICS firmware V4.7.9.
Unlike Scenario 1, here you do not have to stop the Kaspersky Anti-Virus virus scanner. Installation of the HSP SINAMICS firmware V4.7.9 is interrupted because the Kaspersky virus scanner reports a virus (Trojan horse) for a number of files. This warning is a false alarm that you can ignore.
Close the Siemens processes in the Windows Task Manager before installing the HSP SINAMICS Firmware V4.7.9. Check whether the "Siemens.Automation.PortalPackageInstaller.exe" file is in the specified path.
Detailed information about how to proceed is given in the following PDF document.