Siemens Industry Online Support
Siemens AG
Entry type: FAQ Entry ID: 109765947, Entry date: 04/29/2019

How do you download a software product from the Online Software Delivery (OSD)?

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In the following we take an example to show you how to download a software product from the OSD.

Proceed as follows to download software products available in the Online Software Delivery (OSD): 

  1. Start the software download via the Download button.

    Fig. 1
  2. In the Download window that follows you see a list of the available software packages. Click the selection box and select the required download format.
    Not all the software packages are available in the different file formats. 

    Fig. 2
  3. If you need further information about the download formats, go to the Information View. For this you click the "i" icon next to "Download format(s)".

    Fig. 3

  4. Start the software download by clicking the Download button  .
    The files are transferred to the download queue of the browser. The download then starts automatically.
    To start multiple downloads in parallel you click the corresponding Download buttons one after the other.

    Fig. 4

Further Information
More information is available at the links in the following table:

Description Link 
The web pages of the browser manufacturers provide you with information on how to pause and resume the download in each browser concerned.Chrome 
Internet Explorer 
FAQHow do you change the SUS contract data in OSD (Online Software Delivery)? 
FAQHow do you log in to download products after receiving an e-mail from OSD indicating that a download is ready? 


How do you request a new temporary password if the password from the ready-to-download e-mail from OSD has expired?  
FAQHow do you unlock a delivery note for downloading? 
FAQ What are the system requirements for Online Software Delivery (OSD)? 
FAQ How do you reset a personal password in OSD if you have forgotten it, for example? 
FAQHow do you request a delivery form change for your Software Update Service (SUS) contract via the SUS Manager?  

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Security information
In order to protect technical infrastructures, systems, machines and networks against cyber threats, it is necessary to implement – and continuously maintain – a holistic, state-of-the-art IT security concept. Siemens’ products and solutions constitute one element of such a concept. For more information about cyber security, please visit