Language
  • English
  • Deutsch
  • français
  • italiano
  • español
  • 中文
Contact
  • Product contact person
  • Request to webmaster
  • Technical Support
Contact person worldwide
At your service locally, around the globe: Partner for consulting, sales, training, service, support, spare parts.... covering the entire rage of Siemens for industry. You will find your personal contact person in our
Contact Person database
Here you can send a request to the webmaster.
Personalization saves you typing! If you have already been registered, you can login directly. If you are not registered yet, you can inform and register yourself without obligation here (our service is free of charge).
Mr. Ms/Miss/Mrs.
DetailPages.Subject
Number of characters: 0 (max. 500)
Send a copy to your e-mail address (login required)
Cancel
Send e-mail
Support Request
Use our online form for specific, proposed solutions or send your technical question directly to a product specialist at Technical Support:
Create support request
Help
Helpful information on how to use Online Support can be found here:
Services: Online Support.
Support Request
Create Request
Use our online form for specific proposed solutions or send your technical question directly to a product specialist at Technical Support:
Create support request
Status of your requests
Track the status of your Support request online. An overview of your request can be found here:
Status of your requests
Site Explorer
  • Home
  • Forum
  • mySupport
    Entry type: FAQ Entry ID: 19701610, Entry date: 08/30/2021
    (36)
    Rate

    How do you do a SIMATIC HMI operating system update (firmware update, OS update) on operator panels or perform a "Reset to factory settings"?

    • Entry
    • Associated product(s)
    Below we provide you with an overview of when you must update an operating system and how to do the update depending on the software used.
    Explanation of the terms "Operating System Update" and "Reset to factory settings"Procedures for "Classic" (Basic/Mobile/Comfort) operator panelsProcedures for SIMATIC HMI Unified Comfort Operator PanelsSystem messages indicating necessary operating system updates

    Explanation of the terms "Operating System Update" and "Reset to factory settings"

    With an operating system update you delete the following data on an operator panel:

    • WinCC (TIA Portal) or WinCC flexible configurations
    • User administration
    • Recipes

    When you do a reset to factory settings you also delete:

    • Licenses

    Before making an update or reset you should correspondingly make a backup of this data using ProSave and the ALM.
    You should do a reset to factory settings by preference for repairing operator panels with damaged operating systems that are otherwise no longer operable.

    Procedures for "Classic" (Basic/Mobile/Comfort) operator panels

    The following documents provide instructions for operating system updates and resetting to factory settings depending on the configuration software and the operator panels being used.

    "Operating system update" or "Reset to factory settings" with WinCC (TIA Portal)

    The PDF document includes instructions for how to do an "Operating system update" or "Reset to factory settings" (booting) using the WinCC (TIA Portal) software.

    Note
    With WinCC V11 and higher you no longer need an operating system update in the different versions (for example, WinCC V11 SP1, WinCC V11 SP2, etc.). When you transfer a project, all the currently associated system files (DLLs) are also transferred automatically to the operator panel. The Basic Panels are the exception here.

    Attachment 1: WinCC_TIA_Portal.pdf (489 KB)

    Contents

    1 Operating System Update with WinCC (TIA Portal)
         1.1 Operating System Update (OS Update)
         1.2 Reset Operator Panel to Factory Settings (Booting)
              1.2.1 Operator Panel with Defective Operating System
              1.2.2 Operator Panel with Intact Operating System
    2 Further Information
         2.1 Cable Connection between PC and Operator Panel
              2.1.1 Operating System Update
              2.1.2 Reset Operator Panel to Factory Settings (Booting)
         2.2 Set Image Path / File in ProSave
              2.2.1 Image Path in WinCC (TIA Portal)
              2.2.2 Image Path in WinCC flexible 2008
         2.3 Determine MAC Address
    3 Problem Analysis
         3.1 Disconnection of RS232/PPI Multi Master Cable
         3.2 Check Box Cannot be Selected in ProSave
         3.3 Check Box Cannot be Deselected in ProSave
         3.4 Error Message when Transferring the Configuration
         3.5 Connection to Operator Panel Cannot be Established
              3.5.1 Check Transfer Type and Address on the Operator Panel
              3.5.2 Check Cable Connection and Connectors
              3.5.3 Check PG/PC Interface on the Configuration Computer

    "Reset to factory settings" with WinCC (TIA Portal) and Basic Panels 2nd Generation

    To reset Basic Panels 2nd Generation (KTP400 Basic, KTP700 Basic / KTP700 Basic DP, KTP900 Basic, KTP1200 Basic / KTP1200 Basic DP) to factory settings you use a USB memory stick that you have prepared with the corresponding USB Recovery Software as described in Entry ID 109744950.

    "Operating system update" or "Reset to factory settings" with WinCC flexible

    The PDF document includes instructions for how to do an "Operating system update" or "Reset to factory settings" (booting) using the WinCC flexible software.

    Attachment 2: WinCC_flexible.pdf (784 KB) 
       

    "Operating System Update" and "Reset to Factory Settings" with ProSave (Stand alone)

    The PDF document includes instructions for how to do an "Operating system update" or "Reset to factory settings" (Booting) using the ProSave software.

      19701610_prosave_1_2_e.pdf (977,7 KB)




    Procedures for SIMATIC HMI Unified Comfort Operator Panels

    Operating System Updates

    You update the operating system of the Unified Comfort HMI devices using TIA Portal as described above for "Classic" HMI devices.

    "Reset to Factory Settings" with ProSave

    You use ProSave to reset a Unified Comfort operator panel. The instructions for this are available in the manual chapter entitled Reset Operator Panel to Factory Settings via ProSave.

    Notes on the available interfaces

    Note that only certain interfaces are available for the "Operating system update" and "Reset to factory settings" functions for Unified Comfort operator panels.

    Interfaces for devices with firmware prior to V16 Upd3
    The following table shows the Ethernet interfaces available for Unified Comfort operator panels with firmware prior to V16 Upd3:

    Interface

    PROFINET (LAN)

    Transfer function

    Protocol

    X1

    X2

    Backup and restore

    PN/IE

    -

    -

    Ethernet

    -

    X

    Update operating system

    PN/IE

    -

    -

    Ethernet

    -

    X

    Update operating system and
    reset to factory settings

    PN/IE

    -

    -

    Ethernet

    -

    X

    Transfer project

    PN/IE

    X

    		 

    Ethernet

    		 

    X

     This information differs from the incorrect information in the manual.

    Interfaces for devices with firmware V16 Upd3 and higher
    A table of the available interfaces can be found in the device manual in the section entitled Data Transfer Options.

    Interfaces for devices with firmware V17
    A table of the available interfaces can be found in the device manual in the section entitled Transfer Data.

    System messages indicating necessary operating system updates

    The following table gives selection of possible system events when the configuration is to be transferred to the operator panel and the operating system version of the operator panel does not match the installed Engineering Software.
     

    No image found. Waiting for image update…,
    Incorrect operating system version on the operator panel. Update the operating system? (0800:000011)
    Downloading is not possible. The "version of the device" in your WinCC flexible project and the version of the operating system of the device are not compatible. Do you want to update the operating system of the HMI device?
    Transfer is not possible. The "version of the operator panel" in your WinCC flexible project and the version of the operating system of the operator panel are not compatible. Please perform an operating system update for the operator panel with the command "Project > Transfer > OS Update" ("Reset to factory settings" if necessary).
    Table 01

    Further Information
    More information on this topic is available in the following entries:
     

    How do you do a "Reset to factory settings" on an MP 377 operator panel?35677293
    What connections are there between the version designations in WinCC flexible?21742389
    Which version of Image of the relevant operator panels can be used for the corresponding version of ProTool?28263711
    What is the serial cable assignment for transferring the configuration to a Windows-based device?21401061
    Which components do you use to terminate PROFIBUS subnets with a terminator?187276
    Table 02

    Additional Keywords
     OS Update, Operating system, Boot, Boot Loader, Transfer settings, RS232/PPI multimaster cable, Freeport, PPI, USB, Boot settings, Reboot, Basic, Comfort, Advanced, Professional, Panel Factory Settings, Panel Overall Reset, Panel Reset, Firmware update

    Security information
    In order to protect technical infrastructures, systems, machines and networks against cyber threats, it is necessary to implement – and continuously maintain – a holistic, state-of-the-art IT security concept. Siemens’ products and solutions constitute one element of such a concept. For more information about cyber security, please visit
    https://www.siemens.com/cybersecurity#Ouraspiration.
    DetailPages.ToPageTop
    Also available in the following languages:
    • German
    • Italian
    • Spanish
    • Chinese

    Entry belongs to product tree folder(s):

    Rate entry
    no rating
    Submit rating
    Requests and feedback
    What do you want to do?
    Note: The feedback always relates to the current entry / product. Your message will be forwarded to our technical editors working in the Online Support. In a few days, you will receive a response if your feedback requires one. If we have no further questions, you will not hear from us.
    Support to the statistics
    With this function the IDs found are listed according to number (format .txt).

    200
    • 50
    • 100
    • 200
    Generate list
    Copy URL
    Display page in new design
    mySupport Cockpit
    Register