Entry type: FAQ, Entry ID: 19701610, Entry date: 07/15/2014
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How do you do an "Operating system update" (OS update) or "Reset to factory settings" on operator panels?

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Description
Below we provide you with an overview of when you must update an operating system and how to do the update depending on the software used.

  1. "Operating system update" or "Reset to factory settings" with
    WinCC (TIA Portal)

The PDF document includes instructions for how to do an "Operating system update" or "Reset to factory settings" (booting) using the WinCC (TIA Portal) software.

Note
From WinCC V11 onwards you no longer need an operating system update in the different versions (for example, WinCC V11 SP1, WinCC V11 SP2, etc.). When you transfer a project, all the currently associated system files (DLLs) are also transferred automatically to the operator panel. The Basic Panels are the exception here.

Attachment 1: WinCC_TIA_Portal.pdf ( 485 KB )

Contents
1 Operating System Update with WinCC (TIA Portal)
     1.1 Operating System Update (OS Update)
     1.2 Reset Operator Panel to Factory Settings (Booting)
          1.2.1 Operator Panel with Defective Operating System
          1.2.2 Operator Panel with Intact Operating System
2 Additional Information
     2.1 Cable Connection between PC and Operator Panel
          2.1.1 Operating System Update
          2.1.2 Reset Operator Panel to Factory Settings (Booting)
     2.2 Set Image Path / File in ProSave
          2.2.1 Image Path in WinCC (TIA Portal)
          2.2.2 Image Path in WinCC flexible 2008
     2.3 Determine MAC Address
3 Problem Analysis
     3.1 Disconnection of RS232/PPI Multi Master Cable
     3.2 Check Box Cannot be Selected in ProSave
     3.3 Check Box Cannot be Deselected in ProSave
     3.4 Error Message when Transferring the Configuration
     3.5 Connection to Operator Panel Cannot be Established
          3.5.1 Check Transfer Type and Address on the Operator Panel
          3.5.2 Check Cable Connection and Connectors
          3.5.3 Check PG/PC Interface on the Configuration Computer.

  1. "Operating system update" or "Reset to factory settings" with WinCC flexible

The PDF document includes instructions for how to do an "Operating system update" or "Reset to factory settings" (booting) using the WinCC flexible software.

Attachment 2: WinCC_flexible.pdf ( 783 KB )    

  1. "Operating system update" or "Reset to factory settings" with ProTool

The PDF document includes instructions for how to do an "Operating system update" or "Reset to factory settings" (booting) using the ProTool software.

Attachment 3: ProTool.pdf ( 566 KB )    

  1. "Operating system update" or "Reset to factory settings" with ProSave (standalone)

The PDF document includes instructions for how to do an "Operating system update" or "Reset to factory settings" (booting) using the ProSave software.

Attachment 4: ProSave.pdf ( 786 KB )    

System messages
The table below shows some of the possible system messages that can be displayed when the configuration is to be transferred to the operator panel and the version of the operator panel's operating system does not match the Engineering Software installed.
 

System messages
No image found. Waiting for image update…,
Incorrect operating system version on the operator panel. Update the operating system? (0800:000011)
Downloading is not possible. The "version of the device" in your WinCC flexible project and the version of the device's operating system are not compatible. Do you want to update the operating system of the HMI device?
Transfer is not possible. The "version of the operator panel" in your WinCC flexible project and the version of the operator panel's operating system are not compatible. Update the operating system of the operator panel via "Project > Transfer > Update operating system" (if necessary, "Reset to factory settings").
Table 01

The following Entry IDs contain additional information on this topic:
 

Topic Entry ID
What settings do you have to make on an MP 377 to reset the operator panel to the factory settings? 35677293
Relations between WinCC flexible and the version designations 21742389
Relations between the image version of the operator panel concerned and the version of ProTool used 28263711
Serial cable assignment for transferring the configuration to a Windows-based device 21401061
Bus terminating elements for PROFIBUS subnetworks 187276
Table 02

Additional Keywords
Update OS, Operating system, Boot, Boot Loader, Transfer settings, RS232/PPI multimaster cable, Freeport, PPI, USB, Boot settings, Reboot, Basic, Comfort, Advanced, Professional, Panel Factory Settings, Panel Overall Reset, Panel Reset