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Siemens Industry Online Support
Siemens AG
Entry type: FAQ Entry ID: 32987814, Entry date: 12/09/2008
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Product start on PC fails, the MDA service is terminated automatically

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QUESTION:
After installing an MCIS product Version 2.1 on a PC, problems may occur upon product start if the “common“ folder created during setup is not granted write rights.
In this case, the MDA service is terminated automatically, for example, on account of license problems.
How can this problem be solved ?

ANSWER:
Write rights must be granted for the “common“ folder and related subfolders installed during MCIS Setup. During the PC installation, the “common“ folder is located underneath the root folder selected by the user during installation.
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