"How can you collect the diagnostics and system information from a computer with WinAC RTX (F) installed?"
You have three ways of gathering together diagnostics and system information for comprehensive error diagnostics of WinAC RTX:
- System information of the WinAC RTX with "SysInfo"
"SIMATIC WinAC System Information" automatically gathers system information about WinLC, MSinfo, Products, Components and ODK.
- Diagnostics buffer of the WinAC RTX with the WinAC Panel
Using the WinAC Panel you can export the complete diagnostics buffer in a txt file.
- Diagnostics and system information of the local PC
The "SIMATIC Diagnostics Tool" (Entry ID: 65976201) enables you to gather together diagnostics and system information.
Using these programs you can save the information in txt files and use it for support purposes.
If the system is a SIMATIC IPC, you should also provide the following information to Support for faster processing of your request:
- Order number
- Serial number
- Operating system
- BIOS version
- Installed software (original Siemens installation or customer-specific installation)
Using SysInfo (SIMATIC WinAC System Information)
|1||In the Windows Explorer you navigate to the installation path of WinAC RTX (standard installation path: "C:\Programs\Siemens\WINAC\WinLCRTX)|
|2||Start the "SysInfo.exe" program.|
|3||Click the "Start" button. The program automatically gathers together all the information in these categories: WinLC, MSinfo, Products, Components and ODK.|
|4||Click the "Save File" buttons to save the gathered information as a txt file.|
Reading out the diagnostics buffer with WinAC Panel
|1||Open the WinLC RTX Panel (standard installation path: as link on the desktop)|
|2||Navigate through the menu to "CPU - Diagnostics buffer"|
|3||Click the "Save" button to save the diagnostics buffer in a txt file.|
Using the SDT (SIMATIC Diagnostics Tool) see Entry ID 65976201
It is recommended to incorporate the gathered data (SIMATIC WinAC System Information, diagnostics buffer with WinAC Panel) in the SDT.
|1||Start the "SDTxxxx.exe" program.|
|2||Click the "Settings Manager" tab.|
|3||Click the "Options" tab.|
|4||Add the path where the information from "SysInfo" and "Diagnostics Buffer with WinAC Panel" is stored.|