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Entry type: FAQ Entry ID: 8732631, Entry date: 08/16/2002
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Missing icons for network and dial-up connections in Windows 2000

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QUESTION:
In the menu window for "Network and Dial-up Connections" there are one or two icons missing. How can the missing icons be recreated?

ANSWER:
If you go to "Start > Settings" and double-click "Network and Dial-up Connections", you will possibly be able to determine one or more symptoms:

  • The icon for the "Local Area Connection" is possibly missing.
  • The icon for "Make New Connection" is possibly missing.

Figure 1: Create new connection

  • If you double-click "Make new Connection", you might get the following error message displayed:

"The specified connection could not be set up. Possible causes are insufficient hard disk capacity or not enough main memory."

This behavior can be due to the following:

  • The "Plug & Play Services" are not carried out. The symbol for the "LAN connection" is not displayed then.
  • The service "Remote Procedure Call" (RPC) is not carried out. The symbol for "Create New Connection" is not displayed then.
  • You have used the auxiliary program "Dcomcnfg.exe" to change the default DCOM settings. This will cause the above mentioned error message to be displayed.
  • One of the following DLLs is not registered correctly:

            NETCFGX.DLL
            NTEMAN.DLL
            NETSHELL.DLL

In order to clear the above programs run through the following steps with administrator rights:

  • Start the Plug & Play service:
  1. Go to "Start > Programs > Administration > Computer Administration".
  2. In the window that opens you double-click "Services and Applications" and then double-click "Plug & Play".
  3. In the "Startup type" dialog box select "Automatic" and acknowledge with "OK". Then reboot your computer to activate the change.

Figure 2: Starting the Plug & Play service

Note:
If the icon for the LAN connection is still not available, press the "F5" several times to refresh the screen. In addition you can attempt to restart your computer in protected mode with network drive.

Note on the "Administration" folder:
If you cannot find any "Administration" folder under "Start > Programs", then you can add the folder by right-clicking the taskbar and in the menu go to "Properties". There you open the "Advanced" tab and in the "Start Menu Settings" dialog you enable "Display Administrative Tools". Then acknowledge with "OK" and the folder can then be found in "Start > Programs".

Figure 3: Setting for the "Start" menu

  • Starting the RPC service:
  1. Go to "Start > Programs > Administration > Computer Administration".
  2. In the window that opens you double-click "Services and Applications" and then double-click "Remoter Procedure Call (RPC)".
  3. In the "Startup type" dialog box select "Automatic" and acknowledge with "OK". Then reboot your computer to activate the change.



Figure 4: Start type settings

Note:
If the RPC service is disabled, you might have to use the recovery console. For more information on startup and how to use the recovery console please read the following article in the Microsoft Knowledge Base:

  • English article ID: Q229716 - Description of the Windows 2000 Recovery Console
  • Deutsche Artikel-ID: D41695 - Beschreibung der Windows 2000 - Wiederherstellungskonsole
=> In the recovery console you enter "Enable RPCSS Service_Auto_Start" (without quotation marks) and then reboot your computer.

Note:
If the "Make New Connection" icon is still not available, press the "F5" several times to refresh the screen. In addition you can attempt to restart your computer in protected mode with network drive.

  • Recovering the default DCOM authentication levels:
  1. Go to "Start > Run" and in the window that opens you enter "dcomcnfg" (without the quotation marks) and then click "OK".
  2. In the "Default Properties" tab click any setting (except "Anonymous") in the "Default Impersonation Level" field. The default setting is "Identify".

Figure 5: DCOM configuration

  • Registering the DLLs

    Go to "Start > Run" and register the above mentioned DLLs with the command "REGSVR32":
    -    regsvr32 NETCFGX.DLL
    -    regsvr32 NETMAN.DLL
    -    regsvr32 NETSHELL.DLL
    After confirmation with OK, there should be a message displayed about a successful registration for each DLL. You then have to reboot the computer.

Keywords:
System configuration, Internet services, Communications services


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