WINCC OPTION CHANNEL DEVELOPMENT KIT (CDK) FOR PROGRAMMING OF COMMUNICATION CHANNELS, INCL. 1 DAY SUPPORT AND 15 H SUPPORT BY TELEPHONE VERSION V5.0
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The Compatibility Tool is a function provided by the Industry Online Support with which you can select compatible software products or check the compatibility of existing configurations.
The time stamp of messages from the automation system does not contain any information about the time zone used or about summer or winter time. If the configurations of PLC and HMI differ, this leads to an offset of the displayed time.
Several requirements must be fulfilled in the configuration of your Windows environment in order to enable multi-user operation of WinCC. If the settings required for this are not correct, there is no guarantee that WinCC functions error-free in multi-user mode or whether it is at all possible.
There are two options for sending diagnostics information to the technical support team to process a Support Request.
The attached PDF document provides detailed instructions for migrating WinCC projects from V4 to V7. Information is also given about the order numbers and licenses required plus everything you need to know about upgrading a WinCC project.
In the event of a fault in the connection for the "SIMATIC S7 PROTOCOL SUITE", error codes are created in hexadecimal format in the file "SIMATIC_S7_PROTOCOL_SUITE_xx.LOG".
Get in touch with Technical Support if your license key or your authorization is defective.
On-screen keyboard with and without SIMATIC Logon
Below we provide information for all current versions of WinCC.
Overview of the Smart Tools for WinCC
With WinCC V7.0 SP3 and higher you can select "WinCC Client" during installation. There are multiple aspects to be considered when using these licenses.
Your connection to the controller is established, but the tag values are not displayed. They have Quality Code 4C (initialization value).
Using the Windows performance monitor for diagnostics.
You can use the Windows API function "FindWindow" to bring a window to the foreground with a C script.
You would like to upgrade your SIMATIC WinCC software to SIMATIC WinCC V15 and you are already in possession of SIMATIC WinCC flexible 2008, SIMATIC WinCC V7.0 or higher or an earlier version of SIMATIC WinCC (TIA Portal).
Lifebeat Monitoring monitors servers, clients and automation devices. Usually the Lifebeat Monitoring runs on a central WinCC client. It provides a view of Lifebeat objects belonging to a project and of the automation devices and operator stations of other projects. For this all the plant sections must be connected to one common network.
In order to have the Technical Support answer a service request precisely and without having to ask for more information, a description as precise as possible of the unclear issue is necessary.
In some special cases, depending on the configuration of your system, there might be synchronization problems when starting WinCC and other applications. You avoid this by delaying the start of WinCC.
Recreate the content of the user archive in WinCC.
Most probably you have not installed the right license for your software version.