Siemens Industry Online Support
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SIMATIC S7 STEP7 Prof 2010 SR4 without TIA Portal, data storage medium incl. Trial license for 14 days E-SW, SW and documentation on DVD, License key on DVD, Class A, 5 languages (D,E,F,S,I), executable under WinXP/Prof, Win 7 Ultimate, Win7 Professional, Reference HW: S7-300/400, C7
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FAQ How do you send Siemens Industry Technical Support the necessary files for diagnosing a Support Request (SR)?

The PDF document included in this entry contains the instructions for providing files to Technical Support for diagnostics. You can upload the files directly when creating a service request, or later during ticket processing. Also note the size of the files.

ID: 18194667
Download Handling programs for authorizing or licensing SIMATIC products. ( ALM, TIA Administrator, Authors)

This page includes the latest versions of the various handling programs for authorizing or licensing SIMATIC products.

ID: 114358
FAQ An overview of the FAQs and downloads on the subject of licenses for SIMATIC software

This page gives you an overview of the licensing of the SIMATIC software with the links to FAQs, downloads and manual information.

ID: 109804591
FAQ How do you link a self-made online help to a programmed block in STEP 7 V5.x in Windows 10?

You can create your own help file for your programmed blocks. You open the Online Help of STEP 7 by marking the block in the SIMATIC Manager and pressing the F1 key.

ID: 23174950
FAQ Compatibility Tool for Automation and Drive Technology

The Compatibility Tool is a function provided by the Industry Online Support with which you can select compatible software products or check the compatibility of existing configurations.

ID: 64847781
FAQ Why do you get the message "Application Programming Interface error! (20)"?

The PDF file included in the FAQ response shows you the remedy if you get the above message when calling the ALM (Automation License Manager) or when inserting a CPU into a STEP 7 (TIA Portal) project.

ID: 109801132
Catalog/Brochure Catalog ST 70: Products for Totally Integrated Automation-SIMATIC

2021, Catalog

ID: 109744167
FAQ How do you change the SUS contract data in OSD (Online Software Delivery)?

Taking an example we will show you how to change the SUS contract data in OSD.

ID: 109760477
FAQ What action is required if the software or software license delivery (download) was made to the wrong consignee?

Proceed as follows if your software or license order was delivered to the wrong consignee, or if you want to reassign your software or license delivery to another user account.

ID: 109783637
FAQ FAQ collection for SIEMENS PLC soft redundancy

For the above topic, you will find the following questions and answers.

ID: 87604432
FAQ Which license do you need to upgrade from STEP 7 version V5.x, V11 ... V16 to the TIA Portal V17?

If you do not yet have a version of STEP 7 installed on your computer, you need the full license for STEP 7 Professional / Basic V17. If you already have a version of STEP 7 installed on your PC, you need either the license for the upgrade or for the PowerPack.

ID: 57775228
FAQ How do you clear message "An OLE error has occurred”?

The following provides information and remedies if you receive the message "An OLE error has occurred” when opening blocks or starting functions in STEP 7 or in option packages.

ID: 10208766
FAQ How do you efficiently collect diagnostics and system information with the SIMATIC Assessment Suite - Data Collector (SAS-DC)?

The SIMATIC Assessment Suite - Data Collector (SAS-DC) - formerly known as SIMATIC Diagnostics Tool (SDT) - enables you to simply and easily collect diagnostics and system information from computers or other devices.

ID: 65976201
FAQ What do you have to watch out for in STEP 7 V5.x for the S7-300/S7-400 CPUs if the F CPU goes into STOP due to internal error 16#75D1?

The internal error 16#75D1 indicates that a safety-critical error was detected in the safety program.

ID: 16770414
FAQ How do you reset a personal password in OSD if you have forgotten it, for example?

You can reset your personal password directly in OSD.

ID: 101094810
FAQ How do you log in to OSD after you have received a download-ready e-mail?

After receiving a download-ready e-mail, you log in to the Online Software Delivery (OSD) with your delivery note, Industry Mall Account or your OSD account to download your ordered software product or to access your software contracts.

ID: 109476151
FAQ Where can you find certificates and approvals for SIMATIC S7 on the internet?

Certificates and approvals are available on the Siemens Service and Support pages.

ID: 42745
FAQ How do you unlock a delivery note for downloading?

We will take an example to show you how to unlock a delivery note so that the download is available for you.

ID: 109758119
FAQ What are the rules for PROFINET device names in PROFINET specification V2.3 in STEP 7 V5 und TIA Portal?

The rules for the PROFINET device name are defined in the standard IEC 61158-6-10.

ID: 109479552
FAQ How do you install a GSDML file and which GSDML file version is released for which version of STEP 7 V5.x?

In order to configure the devices (PROFINET, PROFIBUS) of a manufacturer in the device configuration of STEP 7 V5.x, you have to install the GSDML file beforehand.

ID: 109778885
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