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The PDF document included in this entry contains the instructions for providing files to Technical Support for diagnostics. You can upload the files directly when creating a service request, or later during ticket processing. Also note the size of the files.
This page includes the latest versions of the various handling programs for authorizing or licensing SIMATIC products.
This page gives you an overview of the licensing of the SIMATIC software with the links to FAQs, downloads and manual information.
You can create your own help file for your programmed blocks. You open the Online Help of STEP 7 by marking the block in the SIMATIC Manager and pressing the F1 key.
The Compatibility Tool is a function provided by the Industry Online Support with which you can select compatible software products or check the compatibility of existing configurations.
The PDF file included in the FAQ response shows you the remedy if you get the above message when calling the ALM (Automation License Manager) or when inserting a CPU into a STEP 7 (TIA Portal) project.
Taking an example we will show you how to change the SUS contract data in OSD.
Proceed as follows if your software or license order was delivered to the wrong consignee, or if you want to reassign your software or license delivery to another user account.
For the above topic, you will find the following questions and answers.
If you do not yet have a version of STEP 7 installed on your computer, you need the full license for STEP 7 Professional / Basic V17. If you already have a version of STEP 7 installed on your PC, you need either the license for the upgrade or for the PowerPack.
The following provides information and remedies if you receive the message "An OLE error has occurred” when opening blocks or starting functions in STEP 7 or in option packages.
The SIMATIC Assessment Suite - Data Collector (SAS-DC) - formerly known as SIMATIC Diagnostics Tool (SDT) - enables you to simply and easily collect diagnostics and system information from computers or other devices.
The internal error 16#75D1 indicates that a safety-critical error was detected in the safety program.
You can reset your personal password directly in OSD.
After receiving a download-ready e-mail, you log in to the Online Software Delivery (OSD) with your delivery note, Industry Mall Account or your OSD account to download your ordered software product or to access your software contracts.
Certificates and approvals are available on the Siemens Service and Support pages.
We will take an example to show you how to unlock a delivery note so that the download is available for you.
The rules for the PROFINET device name are defined in the standard IEC 61158-6-10.
In order to configure the devices (PROFINET, PROFIBUS) of a manufacturer in the device configuration of STEP 7 V5.x, you have to install the GSDML file beforehand.