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FAQ Compatibility Tool for Automation and Drive Technology

The Compatibility Tool is a function provided by the Industry Online Support with which you can select compatible software products or check the compatibility of existing configurations.

08/22/2019
ID: 64847781
FAQ What information does Technical Support need to help you when the panel crashes?

You have contacted Technical Support because your panel crashes even through you are already using the latest version of the firmware on the device. The following FAQ response includes a checklist that you should run through so that Technical Support can best help you.

06/24/2019
ID: 109767899
FAQ Which information does Technical Support need to best help you when you have performance problems with panels?

​​You have contacted Technical Support because your panel because you are having problems with the performance of a SIMATIC panel (the device is slow or the software freezes). The following FAQ response includes a checklist that you should run through so that Technical Support can best help you.

06/24/2019
ID: 109767947
FAQ Information about product-related environmental protection

Validity: Products of the Operating Company DI (Digital Industries) and Business Unit SI CP (Control Products) of Siemens AG.

06/17/2019
ID: 39200038
FAQ With what are SIMATIC operator panels compatible?

The Compatibility Tool is a function provided by the Industry Online Support with which you can select compatible software products or check the compatibility of existing configurations.

03/15/2019
ID: 109764587
FAQ Why do problems occur when operating SIMATIC devices with touch screen displays?

In industrial environments it might happen that electromagnetic fields interfere with the functionality of SIMATIC devices with touch screen displays. Although the SIMATIC products have been tested and certified in compliance with the relevant CE standards, it is possible that additional connected devices (USB, VGA, LAN, etc.) nevertheless cause EMC problems and affect the SIMATIC devices.

01/25/2019
ID: 109759818
FAQ How resistant to chemicals are the SIMATIC HMI operator panels and Industrial PCs?

Information about the chemical resistance of the fronts/surfaces of our SIMATIC HMI operator panels.

01/14/2019
ID: 39718396
FAQ How do you evaluate the "RUN / STOP" mode of the CPU via an HMI operator panel?

Evaluating the RUN / STOP mode of the CPU via the system function "GetPLCMode".

10/02/2018
ID: 109481628
FAQ What information is available about licenses for WinCC (TIA Portal)?

The attached PDF document provides information about the licensing of WinCC (TIA Portal).

09/12/2018
ID: 74796111
FAQ How do you synchronize the time between an S7-1200 CPU and an HMI operator panel?

Synchronize the system time of your HMI operator panel with the system time of your S7-1200 CPU by configuring tags and blocks and incorporating the configuration in your HMI operator panel.

08/03/2018
ID: 39182145
FAQ Which external storage media can you use with the current SIMATIC panels and which memory card interfaces do they have?

Interface-compatible operator panels and storage media.

07/11/2018
ID: 21847868
FAQ How do you migrate a project integrated in STEP 7 from WinCC flexible to WinCC (TIA Portal)?

Migration of an MP 277 Touch operator panel integrated in STEP 7 V5.x to a WinCC (TIA Portal) project and then device replacement with a Comfort Panel.

06/28/2018
ID: 54695062
FAQ Why is the selected communication driver marked red in the "Connections" menu in the HMI configuration?

Cause and solution and information about which current and older panels can communicate with SIMATIC S7-1200 and S7-1500 PLCs.

06/27/2018
ID: 109475049
FAQ How do you upgrade a Basic Panel without WinCC (TIA Portal) and without loss of users and recipe data?

Upgrading a Basic Panel without loss of recipe parameters and user administration. You do not need a PC or other software for upgrading. The "Backup and Restore" is made directly on the Basic Panel.

04/19/2018
ID: 109756401
FAQ What is the power consumption or power dissipation of the SIMATIC HMI operator panels?

With SIMATIC HMI operator panels the power dissipation is only insignificantly less than the power consumption.

04/18/2018
ID: 44356678
FAQ When upgrading your TIA Portal project to V15 why do you get an error and the message indicating that the HMI device is not supported?

Older operator panels are no longer supported in TIA Portal V15.

02/02/2018
ID: 109754931
FAQ Which SIMATIC HMI operator panels and Industry PCs have a shipbuilding certificate?

Shipbuilding certificates of the classification societies for SIMATIC HMI operator panels and Industry PCs

01/30/2018
ID: 36727563
FAQ Which frame colors are used for the SIMATIC Panels and SIMATIC IPCs?

A list of the designs and frame colors of SIMATIC Panels and SIMATIC IPCs.

09/06/2017
ID: 28510510
FAQ How can you change the language-dependent display of decimal symbols in WinCC?

For Basic Panels, Comfort Panels and WinCC RT Advanced there are several language-dependent setting options for decimal symbols, list separators and date formats.

07/27/2017
ID: 109747277
 
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