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FAQ Compatibility Tool for Automation and Drive Technology

The Compatibility Tool is a function provided by the Industry Online Support with which you can select compatible software products or check the compatibility of existing configurations.

10/23/2018
ID: 64847781
(118)
FAQ How can you efficiently collect diagnostics and system information?

The SIMATIC Assessment Suite - Data Collector (SAS-DC) - formerly known as SIMATIC Diagnostics Tool (SDT) - enables you to simply and easily collect diagnostics and system information from computers or other devices.

09/10/2018
ID: 65976201
(31)
FAQ In WinCC / WinCC Professional Runtime, how do you bring the window of another program into the foreground?

You can use the Windows API function "FindWindow" to bring a window to the foreground with a C script.

07/31/2018
ID: 415808
(3)
FAQ How do you send customer data to Siemens Technical Support?

There are several ways of transmitting data (diagnostic files, projects, etc.), which is required for processing your request, to Technical Support.

05/17/2018
ID: 18194667
(1)
FAQ What are the requirements for operating SIMATIC WinCC in a Windows network?

Several requirements must be fulfilled in the configuration of your Windows environment in order to enable multi-user operation of WinCC. If the settings required for this are not correct, there is no guarantee that WinCC functions error-free in multi-user mode or whether it is at all possible.

04/18/2018
ID: 868014
(9)
Application example Export of WinCC/CAS archive data with a separate application

The application example shows how to access the compressed and binary-coded WinCC archive data with the aid of your own C# application. The data are then available in a format suitable for further processing.

04/12/2018
ID: 35840700
(15)
FAQ What options are there in WinCC for read and write access to TagLogging/AlarmLogging archives?

Configuration Notes The table below shows what options there are in WinCC for read and write access to TagLogging/AlarmLogging archives. ...

03/21/2018
ID: 22578952
(4)
FAQ How do you configure Lifebeat Monitoring (LBM)?

Lifebeat Monitoring monitors servers, clients and automation devices. Usually the Lifebeat Monitoring runs on a central WinCC client. It provides a view of Lifebeat objects belonging to a project and of the automation devices and operator stations of other projects. For this all the plant sections must be connected to one common network.

12/06/2017
ID: 9918678
(2)
FAQ How are WinCC projects from V4 through to V7 consistently migrated to the new WinCC versions?

The attached PDF document contains detailed instructions for migrating a WinCC project consistently from V4 through to V7. Moreover, it contains information on the necessary order numbers, licenses and all you need to know about the upgrading of a WinCC project.

07/27/2017
ID: 44029132
(9)
Product note Product cancellation / discontinuation: SIMATIC WinCC V6.x

Product cancellation / discontinuation is announced for the SIMATIC WinCC V6.x SCADA software, including the option packages and Powerpacks as of October 1, 2017.

07/24/2017
ID: 109748971
(0)
FAQ What does Technical Support need to know when you make queries about SIMATIC WinCC (SCADA/TIA Portal)?

In order to have the Technical Support answer a service request precisely and without having to ask for more information, a description as precise as possible of the unclear issue is necessary.

07/07/2017
ID: 16607894
(2)
FAQ How do you use the "MsgFilterSQL" property of the WinCC Alarm Control in order to use an SQL instruction to filter the messages to be displayed?

Dynamic message selection via a script

05/16/2017
ID: 5668269
(4)
FAQ How do you avoid synchronization problems with WinCC Autostart?

In some special cases, depending on the configuration of your system, there might be synchronization problems when starting WinCC and other applications. You avoid this by delaying the start of WinCC.

03/31/2017
ID: 19249315
(2)
FAQ How do you set up Autostart for WinCC?

You can use the "Autostart" function to start WinCC with a specific project when the computer starts up.

03/31/2017
ID: 23061262
(2)
FAQ How do you use script to completely delete the user archive and import new data records?

Recreate the content of the user archive in WinCC.

02/07/2017
ID: 11925601
(1)
FAQ How do you restore defective license keys and authorizations?

Get in touch with Technical Support if your license key or authorization is defective.

01/24/2017
ID: 772175
(38)
FAQ When you open STEP 7 Professional / Basic, why do you get the request to install the license even though you have installed the license?

Most probably you have not installed the right license for your software version.

01/24/2017
ID: 43184652
(9)
FAQ How do you incorporate a tag of the data type S5TIME in WinCC?

The data type S5TIME is stored in the binary code decimal format (BCD) whereby the associated time base is bit coded. Direct access to this data type is not possible in WinCC.

12/20/2016
ID: 22531788
(1)
FAQ How do you access WinCC stations remotely?

Below we provide the options available for remotely accessing WinCC stations.

11/03/2016
ID: 78463889
(2)
FAQ SIMATIC Remote Services - "Preventive" module: How do you collect device and diagnostics information with the SAS DC?

SIMATIC Remote Services provide different service modules via a remote connection. The "Preventive" module includes a preventive check of the system status and recommendations for preventive measures. The module does not need a constantly active remote connection.

10/25/2016
ID: 109485717
(4)
 
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