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FAQ What do the entries in the WinCC diagnostics file "SIMATIC_S7_PROTOCOL_SUITE_01.LOG" mean in the case of a connection fault?

In the event of a fault in the connection for the "SIMATIC S7 PROTOCOL SUITE", error codes are created in hexadecimal format in the file "SIMATIC_S7_PROTOCOL_SUITE_xx.LOG".

ID: 16622456
FAQ Compatibility Tool for Automation and Drive Technology

The Compatibility Tool is a function provided by the Industry Online Support with which you can select compatible software products or check the compatibility of existing configurations.

ID: 64847781
FAQ Which Microsoft Updates have been tested for compatibility with SIMATIC PCS 7?

Microsoft regularly rectifies security gaps in its products and makes these fixes available to users via product updates.

ID: 18490004
FAQ Why, when implementing SIMATIC Logon, is there a user already logged on after starting WinCC RT / PCS 7 OS or other SIMATIC applications?

SIMATIC Logon uses a so-called "Single Sign-On" procedure for user identification. With this a single logon is valid for all applications.

ID: 21979054
FAQ What should you watch out for when using the Safety Matrix in combination with the "Chart-based runtime group management" function?

In CFC V8.2 SP1 and higher the "Chart-based runtime group management" function is available. When using the Safety Matrix this function has to be disabled for the CFC charts concerned.

For products: 6ES7833-1SM.2-....
ID: 109763716
FAQ Why does the error message 2988:2074 appear when quitting the window for setting the IO address of a fail-safe ET 200M module in the HW Config?

When setting the IO addresses of a fail-safe ET 200M module it might happen that you get the following error message when quitting the configuration window: Object Properties (2988:2074): "The IO address: [IO initial addresses] must not exceed the maximum process image of the CPU. For the set process image and used module the maximum permissible address is [xxxx]."

ID: 109763508
FAQ How do you run a remote session together with Siemens Industry Technical Support?

Technical Support provides you with the option of running Remote Support using "Desktop Assistance". Desktop Assistance gives you fast and effective support for remote diagnostics and troubleshooting in the automation system of your machine or plant.

ID: 106665159
FAQ Why is the CPU grayed out in the target system when doing an Online Upgrade with CPU 410 Expansion Packs via the Automation License Manager (ALM)?

There are two types of CPU 410 Expansion Pack - the CPU 410 Expansion Pack (PO) to upgrade the process objects of a CPU 410-5H and the CPU 410 Expansion Pack (PN Red) for activating the functional expansion to support redundant PROFINET subsystems (R1). As of the released firmware version they can be loaded into the SEC/CPU via the ALM.

ID: 109762692
FAQ Where do you find the latest firmware for S7-41x CPUs?

Listing of the current firmware updates for S7-41x CPUs

ID: 40945038
FAQ Which modules support the "S7 Routing" function in S7 subnets?

This entry shows which modules support the "S7 Routing" function in S7 subnets to be able to operate cross-network PG/OP communication through S7 Routing.

ID: 584459
FAQ How do you efficiently collect diagnostics and system information with the SIMATIC Assessment Suite - Data Collector (SAS-DC)?

The SIMATIC Assessment Suite - Data Collector (SAS-DC) - formerly known as SIMATIC Diagnostics Tool (SDT) - enables you to simply and easily collect diagnostics and system information from computers or other devices.

ID: 65976201
FAQ Where can you find information about the S7-300/400 backup batteries?

The data sheets and latest transport regulations for the backup batteries are available for downloading on the Internet sites of the manufacturers.

ID: 12067424
FAQ What should you watch out for when downloading from the WinCC/PCS 7 Engineering Station to the Operator Station (ES-OS download)?

This entry is intended to help you in the matter of which basic settings you should make before an ES-OS download and what options there are for support when downloading from WinCC/PCS 7 ES to WinCC/PCS 7 OS does not work.

ID: 59216666
FAQ How do you request a delivery form change for your Software Update Service (SUS) contract via the SUS Manager?

When you conclude the Software Update Service contract for your product, for one year you receive all the upgrades and service packs for your SIMATIC software product free of charge. The requirement is the latest version of a valid software license.

ID: 109747310
FAQ How do you configure the automatic generation of BATCH reports in SIMATIC BATCH in combination with the Process Historian/Information Server?

In the combination of SIMATIC BATCH from V8.1 SP1 and a Process Historian/Information Server there is no standard option for the automatic generation of a BATCH report at the end of a batch.

ID: 109483477
FAQ How do you request a new temporary password if the password from the ready-to-download e-mail from OSD has expired?

You can request a new temporary password via the Online Software Delivery web page.

ID: 101095472
FAQ How do you reset a personal password in OSD if you have forgotten it, for example?

Your personal password is reset if you request a temporary password in OSD and then change it into a new personal password.

ID: 101094810
FAQ How do you log in to download products after receiving an e-mail from OSD indicating that a download is ready?

After receiving an e-mail indicating that a download is ready you log in to Online Software Delivery (OSD) with or without Industry Mall Account to download your prepared products.

ID: 109476151
FAQ What diagnostics options are available for WinCC and PCS 7 OS?

Below is an overview of the diagnostics options in WinCC and PCS 7 OS plants.

ID: 48698507
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