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Remote Services for Process Automation

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9LA1110-0AA00
REACTIVE OEM SUPPORT PACKAGE
SIMATIC Remote Support Services Reactive OEM Support includes the following services Reactive Support (5 service requests) Connectivity Installation (light / OEM) License fee (1 network node) for half a year
9LA1110-0AB00
REACTIVE STARTER PACKAGE (3 MONTH)
SIMATIC Remote Services Reactive Starter Package 3 months This package contains: two remote service requests, installation of the connectivity Basic package SRS SSL Client Access, usage fee for a network node for 3 months
9LA1110-0AC00
REACTIVE STARTER EXTENSION (3 MONTH)
SIMATIC Remote Services Reactive Starter Extension Package 3 months This package contains: two remote service requests, usage fee for a network node for 3 months Requirement: Preceding order of the Reactive Starter Package or existing SRS Basic Package
9LA1110-0AD00
MANAGED SERVICES PROMO PACKAGE (12 MON.)
SIMATIC REMOTE SERVICES REMOTE BASIC PACKAGE 12 MONTH THIS PACKAGES INCLUDES: FIVE REMOTE SERVICE REQUESTS USAGE FEE FOR ONE NETWORK NODE FOR 12 MONTH PREREQUISITE: EXISTING SRS BASIC PACKAGE
9LA1110-0AE00
MANAGED SERVICES PROMO PACK (12 MONTH)
SIMATIC Remote Services Remote Advanced Package 12 months This package contains: Managed Services Module for 5 devices Support and usage fee for a network node for 12 months Requirement: existing SRS Basic Package
9LA1110-1AA00
SIMATIC REMOTE SERVICE - REACTIVE
SIMATIC Remote Services During a remote support request the on-site personnel is supported via desktop sharing by a system specialist. Rapid support with Analysis and diagnostics Advice on implementation And extended troubleshooting The service includes the remote service readiness during office hours (CET) for one year. The number of requests is limited to 5 service requests with remote support. (SIMATIC Remote Service Request by SRS )
9LA1110-1AB00
SIMATIC REMOTE SERVICE - REACTIVE
SIMATIC REMOTE SERVICES SUPPORT TO ON-SITE PERSONNEL FROM A SYSTEM SPECIALIST THROUGH DESKTOP SHARING UPON REMOTE SUPPORT REQUEST. TIMELY AND EFFECTIVE SUPPORT FOR THE FOLLOWING: ANALYSIS AND DIAGNOSIS CONSULTING FOR IMPLEMENTATION EXTENDED TROUBLESHOOTING THE SERVICE INCLUDES 10 SUPPORT REQUESTS WITH REMOTE SUPPORT (SIMATIC REMOTE SUPPORT SERVICE REQUEST BY SRS).
9LA1110-1AC00
REACTIVE MODULE (UP TO 20 SERVICE REQ.)
SIMATIC REMOTE SERVICES SUPPORT TO ON-SITE PERSONNEL FROM A SYSTEM SPECIALIST THROUGH DESKTOP SHARING UPON REMOTE SUPPORT REQUEST. TIMELY AND EFFECTIVE SUPPORT FOR THE FOLLOWING: ANALYSIS AND DIAGNOSIS CONSULTING FOR IMPLEMENTATION EXTENDED TROUBLESHOOTING THE SERVICE INCLUDES 20 SUPPORT REQUESTS WITH REMOTE SUPPORT (SIMATIC REMOTE SUPPORT SERVICE REQUEST BY SRS).
9LA1110-1CA00
SIMATIC REMOTE SERVICE - PREVENTIVE 5
SIMATIC Remote Services Preventive support module (up to 5 devices) Summary and traffic-light report Analysis of the system-relevant SIMATIC diagnostic data. Evaluation by an expert with corresponding recommended actions to improve the availability of the products Installed software versions Implementation of the preventive measures. Results in the form of a System Status Report are provided once every quarter year (4 reports per year)
9LA1110-1CB00
SIMATIC REMOTE SERVICE - PREVENTIVE 20
SIMATIC Remote Services Preventive support module (up to 20 devices) Summary and traffic-light report Analysis of the system-relevant SIMATIC diagnostic data. Evaluation by an expert with corresponding recommended actions to improve the availability of the products Installed software versions Implementation of the preventive measures. Results in the form of a System Status Report are provided once every quarter year (4 reports per year)
9LA1110-1CC00
SIMATIC REMOTE SERVICE - PREVENTIVE 50
SIMATIC Remote Services Preventive support module (up to 50 devices) Summary and traffic-light report Analysis of the system-relevant SIMATIC diagnostic data. Evaluation by an expert with corresponding recommended actions to improve the availability of the products Installed software versions Implementation of the preventive measures. Results in the form of a System Status Report are provided once every quarter year (4 reports per year)
9LA1110-1CD00
SIMATIC REMOTE SERVICE-PREVENTIVE LIGHT
SIMATIC Remote Services Preventive support module (1 report for 10 devices) Summary and traffic-light report Analysis of the system-relevant SIMATIC diagnostic data. Evaluation by an expert with corresponding recommended actions to improve the availability of the products Support during implementation of the preventive measures. Results in the form of a System Status Report Verification carried out once
9LA1110-1CE00
SIMATIC REMOTE SERVICE - PREVENTIVE 75
SIMATIC Remote Services Preventive support module (up to 75 devices) Summary and traffic-light report Analysis of the system-relevant SIMATIC diagnostic data. Evaluation by an expert with corresponding recommended actions to improve the availability of the products Support during implementation of the preventive measures. Results in the form of a System Status Report are provided once every quarter year (4 reports per year)
9LA1110-1CF00
SIMATIC REMOTE SERVICE - PREVENTIVE 100
SIMATIC Remote Services Preventive support module (up to 100 devices) Summary and traffic-light report Analysis of the system-relevant SIMATIC diagnostic data. Evaluation by an expert with corresponding recommended actions to improve the availability of the products Support during implementation of the preventive measures. Results in the form of a System Status Report are provided once every quarter year (4 reports per year)
9LA1110-1DA00
SIMATIC REM. SERVI.-PROACT. MONIT. 5
SIMATIC REMOTE SERVICES PROACTIVE MODULE 5 DEVICES PERMANENT SUPERVISION OF PC- BASED SIMATIC AUTOMATION SYSTEMS FOR 5 DEVICES WITH STATUS INFORMATIONS ON WINDOWS EVENT LOGS, SIMATIC LOG FILES, HARDDISK STORAGE, RESOURCE USAG OF THE CPU AND SIMATIC SOFTWARE COMPONENTS, AND TEMPERATURES OF SIMATIC IPCS. IN CASE OF AN IN- CIDENT AN AUTO TICKET CALL IS GENERATED THROUGH T. AGENT BASE TECHNOLOGY IN THE SIMATIC TECHNICAL SUPPORT AND AGREED SERVICE ACTIONS WILL BE STARTED
9LA1110-1DB00
SIMATIC REM. SERVI.-PROACT. MONIT. 20
SIMATIC REMOTE SERVICES PROACTIVE MODULE 20 DEVICES PERMANENT SUPERVISION OF PC- BASED SIMATIC AUTOMATION SYSTEMS FOR 20 DEVICES WITH STATUS INFORMATIONS ON WINDOWS EVENT LOGS, SIMATIC LOG FILES, HARDDISK STORAGE, RESOURCE USAG OF THE CPU AND SIMATIC SOFTWARE COMPONENTS, AND TEMPERATURES OF SIMATIC IPCS. IN CASE OF AN IN- CIDENT AN AUTO TICKET CALL IS GENERATED THROUGH T. AGENT BASE TECHNOLOGY IN THE SIMATIC TECHNICAL SUPPORT AND AGREED SERVICE ACTIONS ARE STARTED.
9LA1110-1DC00
SIMATIC REM. SERVI.-PROACT. MONIT. 50
SIMATIC REMOTE SERVICES PROACTIVE MODULE 50 DEVICES PERMANENT SUPERVISION OF PC- BASED SIMATIC AUTOMATION SYSTEMS FOR 50 DEVICES WITH STATUS INFORMATIONS ON WINDOWS EVENT LOGS, SIMATIC LOG FILES, HARDDISK STORAGE RESOURCE USAGE OF THE CPU AND SIMATIC SOFTWARE COMPONENTS, AND TEMPERATURES OF SIMATIC IPCS. IN CASE OF AN IN- CIDENT AN AUTO TICKET CALL IS GENERATED THROUGH T. AGENT BASE TECHNOLOGY IN THE SIMATIC TECHNICAL SUPPORT AND AGREED SERVICE ACTIONS ARE STARTED.
9LA1110-1DD00
SIMATIC REM. SERVI.-PROACT. (SETUP/UPD.)
SIMATIC REMOTE SERVICES PROACTIVE MODULE SETUP / UPDATE SETUP OF THE PROACTIVE MODULE THROUGH PARAMETRIZATION AND INSTALLATION OF THE USED AGENT TECHNOLOGY IN THE SIEMENS REMOTE SERVICE PLATFORM, SUPPORT OF THE INSTALLATION AT CUSTOMER SITE, AND RESOURCE PLANNING IN THE INVOLVED SERVICE ORGANISATIONS IN SIEMENS
9LA1110-1EA00
VIRUS PATTERN DISTRIBUTION 5
SIMATIC Remote Services Virus Pattern Module 5 devices The SIMATIC system is provided with up-to-date virus signatures for 5 devices. The server for the up-to-date signatures is located in the high-security zone (DMZ) of the Siemens Remote platform. Through the existing VPN tunnel this server can be accessed by a client or local server to obtain up-to-date signatures. Scan software of Trend Micro is used to this purpose.
9LA1110-1EB00
VIRUS PATTERN DISTRIBUTION 20
SIMATIC REMOTE SERVICES VIRUS PATTERN MODULE 20 DEVICES PROVISON OF ACTUAL VIRUS SIGNATURES FOR A SIMATIC SYSTEM WITH UP T 20 DEVICES THE SERVER WI. THE ACTUAL VIRUS SIGNATURES IS SITUATED IN THE HIGHT SECURE AREA (DMZ) OF THE SIEMENS REMOTE SERVICE PLATFORM. THE SERVER IS APPROACHED BY A CLIENT OR A LOCAL SERVER BY USING THE ALREADY EXISTING VPN TUNNEL. THE USED VIRUS SCAN SOFTWARE COMES FROM TREND MICRO.