Mobile Use via App
|Get optimal support anywhere!|
|With the Industry Online Support App you have access to more than 300,000 documents about Siemens Industry products - anytime and anywhere.|
The app supports you, for example, in the following fields:
- Problem solving during the implementation of a project
- Troubleshooting of failures
- Expanding or restructuring your system
It also provides you with access to the Technical Forum and to further entries created for you by our experts:
- Application examples
Product notes and many others
The main functions at a glance:
- Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.
- Send your product information or entries per e-mail in order to process the information directly at the workstation.
- Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function.
- Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage.
- Transfer PDF documents to an external library.
- The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) - including a temporary switching to English.
The update to version 4.4 provides the following new functions:
The language can be changed in the app. With the 4.4 update, the desired language can be selected.
The SINAMICS Assistant App was integrated into the Online Support App.
Scan function - Optimizations and expansions. Possibility to scan IOP codes. You even can scan barcodes without being connected to the internet. Later you can see them under My Scans
Possibility to create a field service request. (Restricted availability)