Siemens Industry Online Support
Siemens AG
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    Mobile Use via App

    Get optimal support anywhere!  
    With the Industry Online Support App you have access to more than 300,000 documents about Siemens Industry products - anytime and anywhere.

    The app supports you, for example, in the following fields:

    • Problem solving during the implementation of a project
    • Troubleshooting of failures
    • Expanding or restructuring your system

    It also provides you with access to the Technical Forum and to further entries created for you by our experts:

    • FAQs
    • Application examples
    • Manuals
    • Certificates
    • Product notes and many others

    The main functions at a glance:

    • Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.
    • Send your product information or entries per e-mail in order to process the information directly at the workstation.
    • Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function.
    • Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage.
    • Transfer PDF documents to an external library.
    • The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) - including a temporary switching to English.

    The update to version 4.4 provides the following new functions:

    • The language can be changed in the app. With the 4.4 update, the desired language can be selected.

    • The SINAMICS Assistant App was integrated into the Online Support App.

    • Scan function - Optimizations and expansions. Possibility to scan IOP codes. You even can scan barcodes without being connected to the internet. Later you can see them under My Scans

    • Possibility to create a field service request. (Restricted availability)


    Support to the statistics
    With this function the IDs found are listed according to number (format .txt).

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