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    Support Request – the fastest way to the experts

    The Support Request as part of mySupport in Industry Online Support is your most important entry channel for questions on the Siemens Industry products. It offers you:

    • Solution suggestions for your queries and direct access to technical experts
    • Overview of the status and progress of your requests

    Solutions for your question
    You have a technical question and are looking for support in finding the right answer?
    With the Support Request form in Online Support you can ask your question directly at the Technical Support and without deviations. You have to describe your question in a few guided steps and you will instantly receive possible solution suggestions in the form of:

    • FAQs,
    • application examples,
    • manuals
    • or from current product notes.

    The proposals offered are solutions from our Online Product Support. They were created by our technical experts and were considered helpful for particularly your or similar queries.
    Just have a look – it's worth it!

    Direct access to technical experts
    If your question is still not answered, pass it on to the experts with the following information:

    • precise details on the product used
    • exact description of your problem (e.g. version number, system environment etc.)
    • Your contact data

    An expert from our "Technical Support" will contact you promptly and will answer your query competently – directly and straightforward.
    It could not be any faster!

    Status tracking 
    As a registered customer we additionally offer you the possibility to track the status. Status tracking provides a fast and simple overview of the path that all your queries take – from creation to processing, right up to the solution.
    Registration is free of charge and can be conveniently carried out in "mySupport" -> Personal data". 

    Please observe the following
    Please login before sending your request.
    Only requests from logged-on users can be tracked and displayed in the status tracking.
    Use the "Login" link in step 5 of the Support Request under "Specify contact data". 

    Proceed as follows 
    You can reach the Support Request directly in Industry Online Support under "mySupport". Click:

     
    Support Request


    Contact your Siemens Contact Person if you have any questions. He or she will be happy to support you and will provide detailed information regarding this service.

    Further information
    Further information can be found at Progess of a Support Request and Status Tracking.

     

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