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  • 备件服务

    备件的订购、提供期限和交付

    如有备件需求请联系 西门子联系人。如可能请准备好相关产品的识别数据,例如:  
    • 材料及产品编号
    • 系列号或厂商编号
    • 其他铭牌信息(也可使用图片/照片)

    作为例子,MICROMASTER 440变频器的铭牌,产品编号6SE6440-2UD35-5FA1,系列号T-TD1362000099: 

    下面可查阅更多对您在订购所需备件时可能重要的信息:

    • 零配件提供期限及交货时间
      可获得关于西门子零配件提供期限及交货时间方面的信息。 
    • 更换损坏部件
      为了减少工厂停工,我们针对很多备件提供更换服务。 
    • 备件紧急服务
      在许多国家,您可以在正常工作时间以外请求提供零配件。 
    • 识别
      针对许多产品,您自己都可查询,哪些备件还可订购。

    零配件提供期限

    对于大多数的西门子工业产品和系统,其零部件在产品淘汰阶段开始后还供应十年。以下链接提供一个某些偏差产品和系统 及其供应期限的一览表。

    一个具体的产品是否已经处在产品淘汰阶段,请参阅 产品支持 中的产品状态信息。在此显示所有产品在产品生命周期中的当前状态。对备件供应期限的决定性因素是“产品淘汰阶段”这一里程碑。 

    产品被最终淘汰后 ("产品停产通知"里程碑) 备件通常不再供应。当然,我们也可以与你一起对产品停产后的阶段制定个性化解决方案

    利用信息系统 Virtual Stock,您可以查阅所在的西门子区域提供哪些备件,并了解通过谁可以订购这些零部件。在此西门子公司合作伙伴(如分销商)提供的备件也纳入查阅范围。

    供应时间

    门子集中持有的备件可从世界各地在短时间内供应。下表显示中心仓库备件的平均交货时间

    交货时间主要取决于送货地址和订货时标注的优先级。

    交货时间 *)
    从中心备件仓库发货 …
     常规订购
    优先级“工厂停工”的订单
    … 欧盟国家 (欧盟)1 至 2个工作日

    24小时之内

    … 非欧盟的欧洲国家不超过3个工作日

    1 至 2个工作日

    … 欧洲以外的国家不超过11个工作日2 至 8个工作日

     

    *) 请注意: 

    • 标注的时间是在欧盟范围内交付给送货地址的时间。

    • 从欧盟以外国家的中心仓库发货,标注的时间是送达收件人所在国海关边界的时间。不包含进口清关及国内运输的时间。

    • 如果是优先级“工厂停工”的订单,将收取加急费,并根据情况酌情收取附加运费、快递或航空费用。

    由于我们客户产品的专用特点,我们不能库存所有备件。在这种情况下,我们提供备件重制维修的可能性。交货时间可能与上面的情况有所不同。

    更换故障组件

    为了减少工厂停工,我们针对很多备件提供更换服务。假如购买备件,我们收回您的故障部件。

    您的西门子代表将告诉您,备件是否适用于交换,退货有哪些条件。

    出自您的备件库存用于诊断目的的备件,可以在货物交付后三个月内退还,扣除处理成本。 

    备件紧急服务

    在许多国家,您可以在正常工作时间以外请求提供零配件。为此请联系您的 西门子联系人

    识别:哪些备件可用于您的产品?

    西门子工业领域的备件具有下面的属性特征

    • 备件可以是一个产品或一个产品的组成部分。大部分的产品或组件可以作为备件订购。
    • 备件也可以是在功能上兼容的产品。
    • 备件也可以是翻修过的部件,这些部件都是功能齐全且状态完好。
    • 交付使用的配件通常用标准设置,而不是使用自定义设置。

    要确定自己的产品用哪些部件,您可使用信息系统  Spares On Web (SoW)。
    Spares on Web (SoW) 是一个基于Web的用于查询西门子工业领域产品备件的系统。

    有关广泛的西门子过程检测及分析产品组合方面的信息可查询 PIA Life Cycle Portal。PIA Life Cycle Portal 是一个Web应用程序,其功能是在配置产品时便于选择和无差错编制产品编号,另外还提供许多其他功能。该应用程序积极地支持您,帮助您从广泛的西门子过程检测及分析产品组合及其应用可能性中,根据不同的切入点找到最佳解决方案。

    为了在组件层面来确定设备的交付状态,请使用 PED Tool。该工具除了支持设备鉴定,也简易检查备件。

     

    Delivery times

    Centrally provided spare parts by Siemens can be supplied worldwide within a short space of time. The following table shows the average delivery times for spare parts from the central warehouse.

    The delivery address and the priority specified during ordering are decisive for the delivery time.

    Delivery times *)
    From the central spare parts warehouse …
    Delivery adress *)
     Normal order
    Regular delivery time
    Order with "system standstill" priority
    Express delivery
    ... in countries of the European Union (EU)**)1 to 2 working days

    within 24 hours

    … in non-EU countries within Europeup to 3 working days

    1 to 2 working days

    … in non-European countriesup to 11 working days2 to 8 working days

    *) Please note:

    • The times specified apply within the EU for delivery to shipping address.
    • In the case of deliveries from the central warehouse to countries outside the EU, the times specified apply for delivery to the customs border of the country of destination. Times for import formalities and for transport in the country of destination are not included.
    • For an order with "system standstill" priority an express charge will be charged and possibly extra shipment costs, courier or flight charges in addition to the normal costs.   

    **) The delivery time is valid only, if ordering party and recipients are located in the same country.

    Based on our high customer-specific product orientation we cannot provide all spare parts in storage. In such cases, we offer the option of reproducing spare parts or carrying out repairs. Here, the delivery times may vary from the ones described above.

     

    Replacement of defective components

    We offer a replacement service for many spare parts, to reduce plant downtimes. When you are buying a spare part, we will take back your defective component.

    You can find out from your Siemens Contact Person, whether a spare part is suitable for the replacement process and what the modalities are for the return.

    Spare parts that are used for diagnostic purposes from your spare parts storage can be taken back within three months after delivery, for a handling fee.

     

    Emergency spare parts service

    In many countries spare parts can also be ordered outside normal business hours. For this purpose, please contact your Siemens Contact Person.

     

    Identification: What spare parts are there for your product?

    The following properties characterize spare parts at Siemens Industry:

    • A spare part can be a product or a partial component of a product. Most products or partial components can be ordered as spare parts.
    • Spare parts can also be function-compatible products.
    • Spare parts can also be generally overhauled parts; these are also fully functional and in perfect condition.
    • Spare parts are normally delivered with default settings and not with customer-specific settings.

    To find out for yourself what spare parts there are for a product, please use the Spares On Web (SoW) information system.
    Spares on Web (SoW) is a web-based system for spare parts research for Siemens Industry products.

    The PIA Life Cycle Portal is available for the comprehensive Siemens portfolio of process instrumentation and analysis products.
    The PIA Life Cycle Portal is a web application which facilitates the selection and correct arrangement of the order numbers when configuring products, and which additionally offers a lot more. The application actively supports you in finding the optimum solution from the comprehensive Siemens Portfolio of process instrumentation and analytic products and their applications of use based on very different access options.

    Use the PED Tool in order to determine the delivery state of devices on the component level. This supports the simple identification of spare parts as well as the device identification.

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