The OEM RSC ensures the subsequent rectifications of defects at the location where the machine is installed. This contractual service covers personnel and material replacement costs for removing any trouble in Siemens Industry products after the second commissioning at the user's end. The contract term can be chosen in 6 months steps, up to a term of five years.
Benefits covered by the Repair Service Contract:
- Supply of service personnel
- On-site diagnostics
- On-site troubleshooting
- Proof of the removal of the defect
The diagnostics refers to the components mentioned in the list of components of the end user notification.
The troubleshooting will be carried out by repairing or replacing the defective components.