Complex drive systems have to be highly available and require competent and fast support, if necessary. This can increasingly be achieved by the use of modern, powerful communication media via remote access. It is necessary to consider the increasing demands on IT security, traceability and flexibility of the remote access.
Siemens is offering Remote Support as an add-on for on-call service contracts for SINAMICS medium-voltage and low-voltage converters.
When requested by the customer, a direct connection can be established to the customer's system, data called up and after being released by the customer, downloaded back into the system. All analytical, diagnostic and intervention options are available in the shortest time – just like a direct connection.
Your benefits at a glance with Remote Support
Shorten unplanned downtimes by faster access to expert analysis and thus faster converter troubleshooting
Reduced service intervention cost by less and faster on site services and a high rate of first-time-fix
High data security by state of the art security standards (ISO 27001 and CERT certified) and full customer control
Proceed as follows
Are you interested in these services? If you are, contact your Siemens Contact Person. They will be glad to help and are available for more detailed information about this service.