Ordering and processing
Please contact your Contact for Field Services with your order. This is also applicable if you are an OEM or a dealer and wish to place an on-site service order at your final customer's, who belongs to a different country ("international order"). In this case, your regional Service Center will pass on the order to the service station in the country of assignment, who will carry out the service.
For settlement the following price list applies: Preisliste Deutschland Division DF/PD (17,3 KB)
With a customized Service Contract, you can agree extended service periods, defined arrival times and maintenance intervals for every industrial plant. For further information, please refer to Service Contracts.
As described below, please find information how to order our Field Services for your machines and plants and what you can do to help us process the order more efficiently:
- At Types of Services, you can get information on our service management, the classification and prioritizing of the order processing and the services offered by us.
- Go to Ordering the Service to learn how to place an order and what information we will need from you.
- Go to Deployment Information to learn how you receive up-to-date information about the processing of the service deployment, for example about deadlines agreements, and information about the activities on site.