Support Contracts

The Technical Support can be tailored to your individual needs with support contacts. The basis for this is the service package of the Technical Support concerning the functions and the handling of the products and systems of Siemens Industry.

In addition, different options can be selected that can be agreed on separately and flexibly on in a support contract:

  • Support times/contactability
  • Response times/direct contact
  • Contact person/technical account manager
  • Ways of contact/access
  • Remote support
  • Customer-specific support
  • Time and request quota
  • Proactive support intervals

This is how you ensure the optimum support by Siemens specialists and therefore an efficient use of your automation systems.

Proceed as follows
Are you interested in a support contract? If you have any questions, contact your Siemens Contact Person. He or she will be happy to support you and will provide detailed information regarding this service.



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