Siemens Industry Online Support
Siemens AG
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    • SIMATIC PCS 7 Lifecycle Service Contracts
    • Installed Base Capture & Analytics Services
    • Drive Train Management Program
    • Remote Systems as Managed Appliance
    • Support Contracts
    • On-Site Service
    • Drive Service Extended Exchange
    • Plant Specific Agreements
    • Drive Service Agreements
    • Local Service Contract for Drive Systems - Manhours Package

    Support Contracts

    The Technical Support can be tailored to your individual needs with support contracts. The basis for this is the service package of the Technical Support concerning the functions and the handling of the products and systems of Siemens Industry.

    In addition, different options can be selected that can be agreed on separately and flexibly on in a support contract:

    • Support times/contactability
    • Response times/direct contact
    • Contact person/technical account manager
    • Ways of contact/access
    • Remote support
    • Customer-specific support
    • Time and request quota
    • Proactive support intervals

    This is how you ensure the optimum support by Siemens specialists and therefore an efficient use of your automation systems.

    Proceed as follows
    Are you interested in a support contract? If you have any questions, contact your Siemens Contact Person. He or she will be happy to support you and will provide detailed information regarding this service.