In addition, different options can be selected that can be agreed on separately and flexibly on in a support contract:
- Support times/contactability
- Response times/direct contact
- Contact person/technical account manager
- Ways of contact/access
- Remote support
- Customer-specific support
- Time and request quota
- Proactive support intervals
This is how you ensure the optimum support by Siemens specialists and therefore an efficient use of your automation systems.
Proceed as follows
Are you interested in a support contract? If you have any questions, contact your Siemens Contact Person. He or she will be happy to support you and will provide detailed information regarding this service.