Siemens Industry Online Support
Siemens AG

Service Protect

“Service Protect” gives our customers the option to purchase an extended period of manufacturer liability of either 3 or 5 years.

Service Protect benefits from a simple product registration using an unique activation code to link the product and service. Asset data is centrally stored, and a downloadable certificate is provided following successful registration.

The service is available for end users and partners and can be offered for SINAMICS Drives both direct from Siemens and via our distribution channel

The correct service MLFB must be chosen depending on the hardware product, please see the Product Map   here.  

The service can also be selected and purchased via the Drive Technology Configurator tool.

Register your drive

The Product Registration tool provides easy product registration via a computer or mobile device. Following registration, a downloadable confirmation certificate will be provided. Product Registration is available as a stand-alone service and provides our customers with 6 months free of charge extended manufacturer liability following a successful registration. You can use your existing Industry Online Support Login details to login the
tool or register at first use.

Our offer includes

With “Service Protect” the customer will receive a product exchange or repair of their registered drive in a service case within the contract period. The existing global repair network will provide the replacement of defective drive products, offering simplified handling under normal warranty conditions.

Your benefits

  • Safeguard your investment for an extended period 

  • Ongoing support throughout the entire product lifecycle

Proceed as Follows

Are you interested in this service? If you are, contact your Contact Person. They will be glad to help and are available for more detailed information about this service.