Siemens Industry Online Support
Siemens AG
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    Online Support

    Product information always available

    Your challenges

    1. Getting the necessary specific technical information easy and fast
    2. No space and efficiency to store all available paper technical documents (e.g. manuals)
    3. Make sure your systems are updated with the latest SW and FW versions 

    Our offering

    Online Support is an information portal for products & services and available via Mobile App as well – 24/7 in 6 languages.

    • Download of software updates / upgrades, service packs, manuals, etc.
    • FAQ, free of charge sample applications and configurations always reachable
    • Personalized “mySupport” with registration – e.g. to get a lifecycle overview to your installed base
    • Technical Forum for customer technical conferences´
    • Interface to Support Request for further help

    Your benefits

    • Reduce engineering time: Unrestricted access to programming, configuration and application examples
    • Manuals and update info always available: Online Support brings together all technical information and our know-how about your products
    • Concrete clear answers: Thanks to FAQs, simple search mechanisms and application examples

    How it works

     Per web



     Per Apps


    The following video demonstrates through a customer journey what the Online Support does for you today in your daily work, for example in the configuration and maintenance of your plant or machine.
    The video also gives an outlook on new, innovative offerings and options of the Online Support that will make you ready for the digital future of industry.

    Finding solutions

    Useful functions in the Portal (videos)

    Our Info Service for you

    Further information

      Online Support (10,2 MB)


    Your Siemens Contact Person is happy to answer questions on the Online Support.