Siemens Industry Online Support
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    Technical Support

    Service description

    With Siemens Technical Support Services, you get comprehensive support directly from the product manufacturer. Our Siemens experts will help you overcome challenges such as the following:

    • Prioritized callback in case of emergency
    • Support for current and discontinued products
    • Migration services for discontinued products
    • Support for engineering problems
    • Extended accessibility (24/5) 

    Our offer in detail

    Free Basic-Product-Support up to one hour for current Siemens products and quickly solvable requests from the field of discrete manufacturing, machine tool manufacturing, as well as field devices.

    Our paid offer is divided into support services that are tailored to different requirements.

    For products and systems of discrete manufacturing, machine tool manufacturing, as well as sensors and field devices:

    Siemens Industry Service Card (SISC)

    Managed System Services - Automation (MSS)

    For process automation systems (PCS 7, PCS neo):

    Managed System Services - DCS (MSS)

    Software Maintenance Packages for SIMATIC PCS neo  

    How to order

    Use the online Support Request form for specific proposed solutions and send your question direct to a product specialist in Technical Support.

    Are you interested in this service? If you are, contact your Siemens Contact Person. They will be glad to help and are available for more detailed information about this service. 

    Please take the opportunity to give us feedback. This way you help us continuously improve our services.

    Feedback Request

    Further information
      Terms and Conditions (100,2 KB)