×
Siemens Industry Online Support
Siemens AG
  • Content
  • Search
  • Service Cooperation
  • Support Services
    • Managed System Services

    Technical Support

    With the Siemens Technical Support Services you get a comprehensive support directly from the product manufacturer. Our Siemens Experts help you to overcome common challenges such as:

    • how to get fast access for trouble shooting
    • how to get help in foreign speaking countries
    • how to get support for my mature installed base

    Technical Support @ a Glance

    Our offer is divided into support services which are tailored to various requirements.


    Creation of a Support Request

    With the Support Request form in Online Support you can ask your question directly at the Technical Support and without deviations. You have to describe your question in a few guided steps and you will instantly receive possible solution suggestions in the form of:
    • FAQs,
    • application examples,
    • manuals or
    • from current product notes.

    Click here to create a Support Request.


    Overview

    Basic support through regional hotlines

    • Available in local language

    • Reaction time upon availability of specialist

    • Knowledge on local installed base and corresponding industrial portfolio


    Click here for an easy search of local contacts. 

     

    Premium Services

    In order to secure an easy access and simple way of payment of these services, the Siemens Industry Service Card brings on a combination of technical support services for all enquiries around Siemens Industry products and systems. 

    Premium Technical Support payed by Service Card

    PriorityPriority Callback
    Prioritized short reaction time callback
    ExtendedTechnical Support Extended
    Expert support for complex service requests
    24/524/5
    Available round the clock from Mo. to Fr.
    Mature ProductsMature Products
    Expert support for phased out products


     

     
     

     
     

    Worldwide premium hotline support hubs

     Headquarter Germany +49 (911) 895 7222
     Hub America USA +1 (800) 333 7421
     Hub Asia China +86 (10) 6475 7575


    Our offering

    Expert know-how available at your local hotline for all questions on Siemens Industry products, systems and services.

    • 1 hour basic support free of charge accessible 24/5
    • 1 hour extended support
    • Priority call-back
    • Support for mature products
    • Interface to Remote Support Services and Field Service deployment

    For additional information on the SIEMENS Industry Service Card (SISC) please click here.

    Your benefits

    Tech Support Premium Services provides you the necessary help from our experts who address your inquiry with a short reaction time. Your case is priority to us. Therefore we handle all your questions around phased out products as well as complex technical topics which require a longer resolution time, from Mo. to Fr. around the clock.    


    Contact

    Your Siemens Contact Partner will be happy to answer questions regarding Technical Support services.

    109756534