With the Siemens Technical Support Services you get a comprehensive support directly from the product manufacturer. Our Siemens Experts help you to overcome common challenges such as:
- how to get fast access for trouble shooting
- how to get help in foreign speaking countries
- how to get support for my mature installed base
Technical Support @ a Glance
Our offer is divided into support services which are tailored to various requirements.
Creation of a Support Request
- application examples,
- manuals or
- from current product notes.
Click here to create a Support Request.
Basic support through regional hotlines
Available in local language
Reaction time upon availability of specialist
Knowledge on local installed base and corresponding industrial portfolio
Click here for an easy search of local contacts.
Premium Technical Support payed by Service Card
|Priority||Priority Callback |
Prioritized short reaction time callback
|Extended||Technical Support Extended|
Expert support for complex service requests
Available round the clock from Mo. to Fr.
|Mature Products||Mature Products|
Expert support for phased out products
| || |
Worldwide premium hotline support hubs
|Headquarter||Germany||+49 (911) 895 7222|
|Hub America||USA||+1 (800) 333 7421|
|Hub Asia||China||+86 (10) 6475 7575|
Expert know-how available at your local hotline for all questions on Siemens Industry products, systems and services.
- 1 hour basic support free of charge accessible 24/5
- 1 hour extended support
- Priority call-back
- Support for mature products
- Interface to Remote Support Services and Field Service deployment
For additional information on the SIEMENS Industry Service Card (SISC) please click here.
Tech Support Premium Services provides you the necessary help from our experts who address your inquiry with a short reaction time. Your case is priority to us. Therefore we handle all your questions around phased out products as well as complex technical topics which require a longer resolution time, from Mo. to Fr. around the clock.
Your Siemens Contact Partner will be happy to answer questions regarding Technical Support services.