Siemens Industry Online Support
Siemens AG
  • Content
  • Search
  • Service Cooperation
  • Support Services
    • Managed System Services
    • Industry Premium Portal

    Managed System Services

    Individualized support through proactive system services

    Complex automation and drive products working smoothly together ensures high productivity and economic efficiency in machines and plants across a wide variety of applications and sectors.

    Expert and effective support of the products and systems being used is vitally important, especially for engineering tasks and maintenance.

    From system inventory to technical support and regular system reports, Managed System Services provides comprehensive system support.

    Managed System Services are modularly structured lifecycle services focused on providing comprehensive system support with innovative and proactive services.

    The core of this portfolio element consists of a comprehensive system inventory, the centralized coordination of all service activities by a Support Manager and regular reports.

    Your advantages in the applications

    EngineeringProcessing the request can be time-intensive, but at any rate requires a high degree of expertise and experience.

    The Technical Support possesses comprehensive information on the installed base and service history. This allows for the efficient processing of service requests and improves the first-time fix rate substantially.


    The plant status is clearly documented at all times. This includes information on the
    general availability of the products in use and the plant services performed.

    Unsere Servicelevel im Lebenszyklus

    Benefit from Managed System Services

    System-oriented and individualized processing leads to quick solutions, even for complex problems.

    Centralized coordination ensures efficient processing from the outset.
    Moreover, the early recognition of correlations avoids unplanned service costs.

    Regular Status Reports establish transparency regarding service needs.
    Proactive, specific service information prevents rising maintenance costs.

    Another benefit: our contracted customers get access to exclusive online content – MSS Extranet. Throughout various project phases, here you will find useful service tools, technical specifications, sample projects, online trainings, videos, and even more!

    Here you will find an overview of all content for registered users: topics website

    Submit orders easily

    There is a separate access channel to call on Managed System Services. Call or e-mail and quote your contract number to submit a support request:

     Telefon: +49 (0)911 895 7272
     E-Mail service.industry@siemens.com 

    Are you interested in Managed System Services?

    If you are, contact your Siemens Contact Person. They will be glad to help and are available for more detailed information about this service.

    Further information