Managed System ServicesIndividualized support through proactive system services
Complex automation and drive products working smoothly together ensures high productivity and economic efficiency in machines and plants across a wide variety of applications and sectors.
Expert and effective support of the products and systems being used is vitally important, especially for engineering tasks and maintenance.
From system inventory to technical support and regular system reports, Managed System Services provides comprehensive system support.
Managed System Services are modularly structured lifecycle services focused on providing comprehensive system support with innovative and proactive services.
The core of this portfolio element consists of a comprehensive system inventory, the centralized coordination of all service activities by a Support Manager and regular reports.
Your advantages in the applications
|Engineering||Processing the request can be time-intensive, but at any rate requires a high degree of expertise and experience.|
The Technical Support possesses comprehensive information on the installed base and service history. This allows for the efficient processing of service requests and improves the first-time fix rate substantially.
The plant status is clearly documented at all times. This includes information on the
Unsere Servicelevel im Lebenszyklus
Benefit from Managed System Services
System-oriented and individualized processing leads to quick solutions, even for complex problems.
Centralized coordination ensures efficient processing from the
Regular Status Reports
establish transparency regarding service needs.
Another benefit: our contracted customers get access to exclusive online content – MSS Extranet. Throughout various project phases, here you will find useful service tools, technical specifications, sample projects, online trainings, videos, and even more!
Submit orders easily
There is a separate access channel to call on Managed System Services. Call or e-mail and quote your contract number to submit a support request:
|Telefon:||+49 (0)911 895 7272|
Are you interested in Managed System Services?
If you are, contact your Siemens Contact Person. They will be glad to help and are available for more detailed information about this service.
- Brochure: Managed System Services (756,9 KB)
- Set of Slides: Managed System Services (990,8 KB)
- Reference: Siemens Support Manager – one contact for all scenarios
- More current information (manuals, FAQs, …) on this service can be found in Product Support.