Siemens Industry Online Support
Siemens AG
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    Mobile Use via App

    Get optimal support anywhere!  
    With the Industry Online Support App you have access to more than 300,000 documents about Siemens Industry products - anytime and anywhere.

    The app supports you, for example, in the following fields:

    • Problem solving during the implementation of a project
    • Troubleshooting of failures
    • Expanding or restructuring your system

    It also provides you with access to the Technical Forum and to further entries created for you by our experts:

    • FAQs
    • Application examples
    • Manuals
    • Certificates
    • Product notes and many others

    The main functions at a glance:

    • Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.
    • Send your product information or entries per e-mail in order to process the information directly at the workstation.
    • Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function.
    • Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage.
    • Transfer PDF documents to an external library.
    • The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) - including a temporary switching to English.

    The update to version 4.5 offers you the following new functions:

    • mySupport: When your are logged in, you can view in mySupport your Favorites and support requests from the web portal and the app.

    • Field service request (available in some countries):

      Easy entry of a field service request, including direct transmission to GSP. Entry of QR codes for easier identification of plants. A newly integrated chat function allows you to easily communicate with your service contact person once your field service request has been entered.

    • Minor optimizations and bugfixes


    Support to the statistics
    With this function the IDs found are listed according to number (format .txt).

    Generate list
    Copy URL
    Display page in new design
    mySupport Cockpit