Mobile Use via App
Get optimal support anywhere!
With the Industry Online Supoort App you have access to more than 300,000 documents about Siemens Industry products - anytime and anywhere.
The app supports you, for example, in the following fields:
- Problem solving during the implementation of a project
- Troubleshooting of failures
- Expanding or restructuring your system
It also provides you with access to the Technical Forum and to further entries created for you by our experts:
- Application examples
Product notes and many others
The main functions at a glance:
- Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.
- Send your product information or entries per e-mail in order to process the information directly at the workstation.
- Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function.
- Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage.
- Transfer PDF documents to an external library.
- The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) - including a temporary switching to English.
New functions in version 4.2.
Spare parts search:
The menu gives you access to the spare parts search. The article or serial number can be easily read with the scan function or entered manually. You then receive a result that you can send by mail.
Optimization and enhancement of the scan functionality.
Improvements of the support request:
Support for entry of personal data.