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Siemens Industry Online Support
Siemens AG
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  • Support & Consulting Services
    • Online Support
      • Useful functions in the Online Support (videos)
      • Mobile Use via App
      • Our info services for you
    • SIMATIC Migration Services
    • SIMATIC System Audit
    • Inventory Baseline Services
    • Lifecycle Information Services

    Mobile Use via App

    Get optimal support anywhere!

    With the Industry Online Supoort App you have access to more than 300,000 documents about Siemens Industry products - anytime and anywhere.


    The app supports you, for example, in the following fields:

    • Problem solving during the implementation of a project
    • Troubleshooting of failures
    • Expanding or restructuring your system


    It also provides you with access to the Technical Forum and to further entries created for you by our experts:

    • FAQs
    • Application examples
    • Manuals
    • Certificates
    • Product notes and many others


    The main functions at a glance:

    • Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.
    • Send your product information or entries per e-mail in order to process the information directly at the workstation.
    • Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function.
    • Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage.
    • Transfer PDF documents to an external library.
    • The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) - including a temporary switching to English.



    New functions in version 4.2.

    Spare parts search:
    The menu gives you access to the spare parts search. The article or serial number can be easily read with the scan function or entered manually. You then receive a result that you can send by mail.

    Scan function:
    Optimization and enhancement of the scan functionality.

    Improvements of the support request:
    Support for entry of personal data.

    Bug fixes.  


     Android
     Windows Phone

     





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