- High planning security and optimized engineering effort.
- Maximum implementation reliability and fast commissioning.
- Improved availability of machinery and plants.
The most important features at a glance
- The contact data of your Technical Support can be found in the Siemens Contact Partner Database.
- If you have a support contract with Siemens Industry, you can find the access data in your documents.
- Also use the Support Request, the fast, electronic entry channel for questions regarding Siemens Industry products.
In addition to the free basic support, there are service packages subject to a fee with which you can ensure faster processing or also the processing of more complex problems. Your Siemens contact person can tell you what packages are available for your products.
An overview and description of the Technical Support services can be found under Service packages.
Siemens Industry offers competent and flexible support for the entire product range. On the following pages you will find out what support offers are available for the standard products and how you can use them:
- Get familiar with the paths to Technical Support and the service packages that are available in Technical Support.
- SIMATIC Remote Services
Read how you can use our proactive, system-specific support for your automation system, even remotely.
- Furthermore, you can find out how to use the Support Request, the fastest access to the experts.
- The Siemens Industry Service Card (SISC) is the means of payment in Technical Support. Furthermore, the Automation Value Card (AVC) continues to be accepted.
An overview of our support services is also available in the following document:
Siemens offers special support services for individual industries and product groups:
- You can find out how to get into contact with our specialists for metal engineering plants under Services for the Metals Industry and what services we offer in particular for this industry.
- Dedicated specialists are also available for queries regarding the Manufacturing Execution System SIMATIC IT. Under SIMATIC IT Service & Support, you can find out what services are offered by the Siemens service and maintenance teams and how to use them.
Your Siemens contact person will be happy to answer questions regarding Technical Support services.