Service Programs & AgreementsModular, customized service contracts
Services Programs & Agreements are individually configurable, customized service packages for defined system or product groups from automation and drive technology. They make the preventive maintenance, optimization, and modernization more efficient and powerful while reducing costs.
The individual services along the lifecycle are seamlessly coordinated with each other and support the optimal use of machines and plants. The services of a service contract can be flexibly adjusted at any time and can be used independently from each other.
Flexible options, such as extended service periods, defined arrival times, special maintenance intervals, and remote maintenance can be tailored to meet the customer's needs.
- Assured plant availability and operational security through customized maintenance.
- Relief of company's own maintenance resources.
- Transparent costs and improved operating conditions.
- Extended lifecycle and reduced wear of Siemens components.
- Extended lifecycle of the plant.
Siemens Industry offers you service contracts for selected system or product groups of the automation and drive technology:
Product Specific Agreements and Programs
- SIMATIC PCS 7 Lifecycle Services
Here you can get information on our comprehensive service offers for PCS 7 components.
- On-Site Service
Reduce your service cost risk concerning liability claims for subsequent rectifications of defects! Find out how you as a user of SINUMERIK controls (828D or 808D) can do this, by registering of components which are built in your machines.
- Installed Base Capture & Analytics Services
Efficient inventory, analysis and assessment of your plant as a part of an upgrade/update or modernization project.
Remote Systems as Managed Appliances
With "Managed Appliances" we provide both a complete service infrastructure as well as fast technical support – a complete solution as a private cloud directly at your site.
Extended Exchange Option (EEO)
"Extended Exchange Option" offers you a time-extended replacement for defined defective products after the statutory warranty - predictable and transparent costs reduce the asset risk and optimize the economic operation of the plant.
Application Specific Agreements and Programs
- Extended Machine Contracts
As an operator of machine tools, there are various services on offer. Here, you can read how, with your service contract, you can make your maintenance and preventive maintenance costs more calculable. There is a particular focus on the contract variants Repair Service Contract (RSC) and Local Service Contract (LSC) as well as Extended Exchange Option (EEO).
Service Specific Agreements and Programs
- Energy Performance Contracting
Lifting competitiveness by increasing productivity is the most common and recurring challenge in industry.
- Support Contracts
This is where you can find out how the support services can be contracted.
Market Specific Agreements and Programs
- Market-Specific Services
Siemens Industry Services enables you to unleash hidden potential and increase the performance of machines and plant equipment.
Plant Specific Agreements
Integral Plant Maintenance is a comprehensive service program offered by Siemens Customer Services for the maintenance of plant and machinery.
Your Siemens Contact Person will be happy to answer your questions regarding Service Programs & Agreements.