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5 Entries
| 10/13/2021 9:35 PM | |
Joined: 10/17/2017 Last visit: 3/13/2025 Posts: 19 Rating:
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Hello everyone, I'm facing crash problems on server and client computers - anyone could give me some suggestions on what can be done here? I noticed that memory usage of graphics runtime grows all the time and it didnt free up. I attach some screens and PDLRTSEH of both - server and client. Any idea can be invented here without SAAS collector? Or only SAAS and Siemens support can help here? Thanks in advance, AndTo Attachmentcrash_data.zip (165 Downloads) |
| 10/14/2021 11:33 AM | |
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Posts: 7298 Rating:
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Hello AndTo, the PDLRTSEH.LOGs do not show access violation. which could be
https://support.industry.siemens.com/cs/ww/en/view/65976201 Then create a Servicerequest and send the data to the Technical Support
Georg Berghof |
| 10/15/2021 9:44 AM | |
Joined: 10/3/2010 Last visit: 1/14/2026 Posts: 1572 Rating:
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Did you use RDP and memory growth starts after disconnecting? |
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B r g d s , |
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| 10/19/2021 5:47 PM | |
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Joined: 10/17/2017 Last visit: 3/13/2025 Posts: 19 Rating:
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We use VNC softs rather than RDP, can this affect too? |
| 10/20/2021 1:27 PM | |
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Joined: 10/3/2010 Last visit: 1/14/2026 Posts: 1572 Rating:
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No, VNC shouldn't cause that kind of troubles. In this case, I think Georg Berghof's suggestion is the only possible way. |
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B r g d s , |
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