Hello,

I recently purchased an MP 277, Touch 10" panel. However, after 1 reboot it is now stuck on the boot screen. Before rebooting I changed the "Transfer Settings" to Ethernet and assigned an IP address. But didn't change the "Transfer" to ethernet. Now it is stuck on the boot screen.

I believe the OS of the panel has been flashed from memory somehow. I have the screen for it for restoring to factory settings but since the "Transfer settings", and "Transfer" options are mismatched so I can't update the OS from either Ethernet or from PPI. 

Any suggestions as to how I can solve this issue?

Thanks!

Hi Kamil123456,

First of all welcome to the Siemens forum!

I have been doing some research on the screen and the problem you are having. I found the following post on how to reset this model of screen. I would recommend you check it out to make sure of the cable.

"How to reset MP277 touch to factory settings?"

Anyway, if you don't manage to perform a factory reset to see if this fixes the problem, you will most likely have to send the panel in for repairs.

Best regards!

Hey,

Thank you for the quick response. I'm attaching a snapshot of the screen where the panel is stuck on. I think I was mistaken earlier, and the OS might not have been deleted as it does go past the booting screen.

However, I have kept the panel operational for a good half an hour but it does not go past the screen its stuck on.

Any suggestions on what I should do to rectify the problem?

Thank you!