SiePortal

The integrated platform for your product selection, buying and support workflow - bringing together Industry Mall and Online Support.

Products & Services
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
Support Support
{{(apiData.Support | filter:{'rank':1}:true)[0].title}} Support
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
MySiePortal MySiePortal
{{(apiData.MySiePortal | filter:{'rank':1}:true)[0].title}} MySiePortal
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
Cart ({{apiData.CartCount}})

Navigation

problem install support package

9/14/2021 2:43 PM	Rate (0)
jpro71 Posts: 13 Rating: (0)	Hello, I try to install new support package, but each time the sofware say me "TIA Portal running, stop TIA Portal", my problem is: all TIA porject is close, I have only one TIA Portal open (just for install support package)... Some body can help me? Attachment PB_support_package.png (246 Downloads)
jpro71 Posts: 13 Rating: (0)
Suggestion To thank Quote Answer

9/14/2021 2:51 PM	Rate (0)
ChristophD Grandmaster-Expert Joined: 5/12/2006 Last visit: 1/20/2026 Posts: 22829 Rating: (3074)	close the tia portal, the hsp installer will stay active and if portal is closed the OK button will be active
	Last edited by: ChristophD at: 09/14/2021 14:51:51
Suggestion To thank Quote Answer

9/14/2021 2:53 PM	Rate (0)
jpro71 Posts: 13 Rating: (0)	ChristophD close the tia portal, the hsp installer will stay active and if portal is closed the OK button will be active It is impossible to close TIA if hsp installer is open! :-(
jpro71 Posts: 13 Rating: (0)
Suggestion To thank Quote Answer

9/14/2021 3:04 PM	Rate (0)
ChristophD Grandmaster-Expert Joined: 5/12/2006 Last visit: 1/20/2026 Posts: 22829 Rating: (3074)	no is possible quit the message 0031:000003 close then the dialog in tia with the hsp list then close tia after the process was ended the button Poursuivre will be aktive and you can start the install

Suggestion To thank Quote Answer

9/14/2021 3:47 PM	Rate (0)
jpro71 Posts: 13 Rating: (0)	Ok, I understand, It is ok, THANK YOU VERY MUCH for your help! Attachment PB_support_package.png (264 Downloads)
jpro71 Posts: 13 Rating: (0)	Last edited by: jpro71 at: 09/14/2021 15:47:40
Suggestion To thank Quote Answer

3/22/2025 6:15 AM	Rate (0)
he_zhou154 Joined: 3/22/2025 Last visit: 1/16/2026 Posts: 1 Rating: (0)	Txs The pic works so well

Suggestion To thank Quote Answer

Share this page:

Share this page on...