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How to restore KTP400 Basic with "Auto Transfert Disabled" and lost password

4/4/2025 8:47 AM	Rate (0)
ADGT Member Joined: 6/22/2016 Last visit: 5/7/2025 Posts: 2 Rating: (0)	Dear All, I have an issue with a KTP400 Basic panel. The admin account have been disabled due to 3 bad passwords. The configuration of the KTP400 is : TIA V17.00.00.08_01.01 with “AutoTransfert Disabled” and password protection on setting. I've tried to restore the KTP with PROsave but the Panel is not detected (probably due to the AutoTransfert Disable). Do you have any idea of how to restore this HMI to factory reset (or to restore a previous backup where Automatic transfert is active ?) Thanks in advance !

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4/4/2025 10:09 AM	Rate (0)
Wizard Diamond Expert Joined: 4/24/2006 Last visit: 7/31/2025 Posts: 9027 Rating: (1199)	Hello, Please have a look at the following link: USB Recovery (Reset to factory) Mode for 2nd Generation Basic Panels Best regards, Wizard

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This contribution was helpful to 1 thankful Users Murof

4/10/2025 12:48 PM	Rate (0)
Murof Platinum Expert Joined: 8/3/2009 Last visit: 9/12/2025 Posts: 16409 Rating: (1935)	Hello ADGT But after Reset to factory settings the HMI Runtime Program on the Panel is deleted. So you would need to transfer the project again to the Panel. So you need at least the TIA Portal Project of the Panel. Bye Murof
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