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SCALANCE AP default admin account not correct

Created by: cschlect at: 5/1/2019 7:34 PM (6 Replies)

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5/1/2019 7:34 PM	Rate (1)
cschlect Regular Member Joined: 5/18/2017 Last visit: 9/25/2021 Posts: 4 Rating: (3)	According to the SCALANCE Device Setup Checklist, the default credentials for an access point are UN: "admin", PW: "admin". I am getting an invalid login/password error with a device straight out of the box using these credentials. How can I access the device? Is there a reset option that does not require a login with previously configured credentials?

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This contribution was helpful to 1 thankful Users AutoGen_2569852

5/3/2019 12:00 PM	Rate (0)
Murof Platinum Member Joined: 8/3/2009 Last visit: 9/12/2025 Posts: 16409 Rating: (1935)	Hello cschlect Which SCALANCE Device do you have exactly? with my Scalance W788 it works. And yes there is a Hardware button for RESET to Factory Settings. It is described in the suitable manual. If you tell us which device you have we can help you further Bye Murof
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5/3/2019 9:23 PM	Rate (0)
cschlect Regular Member Joined: 5/18/2017 Last visit: 9/25/2021 Posts: 4 Rating: (3)	I have a W778-1 M12 EEC. I reset the device to factory settings but the credentials are still invalid.

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5/7/2019 1:41 PM	Rate (0)
Murof Platinum Member Joined: 8/3/2009 Last visit: 9/12/2025 Posts: 16409 Rating: (1935)	Hello cschlect I checked in every manual but there is always written "admin" and "admin" for Username and Password as default. As i wrote in My Device it works. If you have a device that you cannot login with this after reset to factory settings then I would call Siemens Support for further help. We also like to know the answer. Bye Murof
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5/7/2019 5:35 PM	Rate (1)
cschlect Regular Member Joined: 5/18/2017 Last visit: 9/25/2021 Posts: 4 Rating: (3)	I contacted Siemens support. In the USA, the default username and password are no longer "admin" and "admin". The Federal Communications Commission now regulates the implementation of wifi networks such that Siemens must use different credentials for certain devices. I was provided the correct username and password by Tech Support and was able to login to my device. Since accepting these new credentials implies compliance with FCC standards, please contact Siemens on your own to obtain the credentials.

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This contribution was helpful to 2 thankful Users Jen_Moderator D. House

5/4/2025 1:55 AM	Rate (0)
AutoGen_3214726 Member Joined: 2/18/2021 Last visit: 8/29/2025 Posts: 3 Rating: (0)	What support number did you call or write to? I'm having trouble with the username and the word admin.
	Last edited by: Moderator_Lan at: 05/05/2025 07:01:55 Text formatting optimized
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5/4/2025 11:29 AM	Rate (0)
Hati Platinum Member Joined: 9/21/2012 Last visit: 9/10/2025 Posts: 4708 Rating: (510)	Create a support request to Siemens from the top bar on this forum.

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