SiePortal

The integrated platform for your product selection, buying and support workflow - bringing together Industry Mall and Online Support.

Products & Services
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
Support Support
{{(apiData.Support | filter:{'rank':1}:true)[0].title}} Support
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
MySiePortal MySiePortal
{{(apiData.MySiePortal | filter:{'rank':1}:true)[0].title}} MySiePortal
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
Cart ({{apiData.CartCount}})

Navigation

download support package for KTP400 basic panel TIA Portal v20

8/10/2025 1:14 PM	Rate (0)
daniele_ausili Joined: 8/10/2025 Last visit: 8/11/2025 Posts: 1 Rating: (0)	Hi, I'm trying to download TIA_Portal_V20_HSP.zip to try to install on myTIA Portal v20 the support package for KTP400 basic panel for firmware version 15.1. On my TIA Portal now I can select only versions 17.0.0.0 and 14.0.1.0 for KTP400. My KTP400 panel has 15.1. The dowload of TIA_Portal_V20_HSP.zip doesn't start. I tryed to download other packages (for example for TIA Portal v19) and in these cases the dowload starts. For TIA Portal v20, the one I need, the dowload doesn't start. Anybody has the same problem?

Suggestion To thank Quote Answer

8/10/2025 2:00 PM	Rate (0)
ixo65 Grandmaster Joined: 12/18/2014 Last visit: 9/10/2025 Posts: 35942 Rating: (4500)	Maybe this Siemens web page can help you. Image Downloads for SIMATIC HMI Operator Panels: Comfort / Mobile / Basic Panels Take a look at the point 3.3 Basic panels.

Suggestion To thank Quote Answer

8/10/2025 3:50 PM	Rate (0)
ixo65 Grandmaster Joined: 12/18/2014 Last visit: 9/10/2025 Posts: 35942 Rating: (4500)	I think you must update your panel to V17.0.0.0. How do you do a SIMATIC HMI operating system update (firmware update, OS update) on operator panels or perform a "Reset to factory settings"?

Suggestion To thank Quote Answer
This contribution was helpful to 1 thankful Users Moderator_Lan

8/22/2025 6:23 AM	Rate (0)
Murof Platinum Expert Joined: 8/3/2009 Last visit: 9/10/2025 Posts: 16369 Rating: (1932)	Hello daniele_ausili You will not be able to do anything with a HSP or Image version... in TIA V20 to reach other image versions In TIA 20 in case of WinCC Basic/Comfort/Advanced/Mobile -> only Device Versions V14 Sp1 and V17 are supported In fact that the WinCC Basic/Comfort/Advanced/Mobile V17 Version is the latest available version I would recommend using this latest deviceversion and also the latest corresponding Imageversion V17.0.0.8 for your Panels. What would be a reason to run a Panel with a V15.1 Image Version in TIA V20? If you somehow need especially a deviceversion that is not listed in V20 then you have to use TIA V19 or older. Bye Murof
	Last edited by: Murof at: 08/22/2025 06:24:26 If this Information really helps, you could use the Rate function
Suggestion To thank Quote Answer