SiePortal

The integrated platform for your product selection, buying and support workflow - bringing together Industry Mall and Online Support.

SiePortalDeutsch

Home
Support Support
{{(apiData.Support | filter:{'rank':1}:true)[0].title}} Support
- Menu temporary not available
- Menu temporary not available
- Menue temporary not available
- {{item.title}}

Products & Services
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
Support Support
{{(apiData.Support | filter:{'rank':1}:true)[0].title}} Support
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
MySiePortal MySiePortal
{{(apiData.MySiePortal | filter:{'rank':1}:true)[0].title}} MySiePortal
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
Cart ({{apiData.CartCount}})

Navigation

Restore image in tp700 comfort

Created by: njcd_pro at: 1/13/2026 5:07 AM (1 Replies)

Rating (0)

Thanks 0

2 Entries

1/13/2026 5:07 AM	Rate (0)
njcd_pro Joined: 4/1/2022 Last visit: 1/13/2026 Posts: 1 Rating: (0)	PLEASE ANY ONE , CAN HELP ME TO FIND HOW TO RESTORE A IMAGE IN TP700 COMFORT IT CAN'T STAR, ONLY SHOS TEH IMAGE WITH TEH SIEMENS LOGO AND AFTER LOOK BLACK WITH A BLINKING LINE ------------------------------------------------------------------------------------------ Split from Factory Reset TP700 Comfort without TIA Portal.
	Last edited by: Moderator_Lan at: 01/13/2026 08:10:25 New subject after splitting
Suggestion To thank Quote Answer

1/13/2026 9:44 AM	Rate (0)
Costanza Expert Joined: 8/14/2020 Last visit: 1/13/2026 Posts: 440 Rating: (15)	Hello njcd_pro The best chance of getting the panel working again is to try resetting it to factory settings using ProSave. I recommend the following procedure: 1) Make sure you connect the panel directly to the project PC using an Ethernet cable. 2) First, switch the panel off (e.g., by unplugging the power supply) and only switch it on when the animation dialog appears in ProSave indicating that a connection to the panel is being established. 3) On the project PC, start ProSave and select your panel. An IP address is not necessary. 4) Then, in the OS Update tab, select the path where the panel image is stored on the PC. 5) The path may vary depending on the installed TIA Portal version. It is important that the panel image is present on the PC; you may need to download and install it. https://support.industry.siemens.com/cs/us/en/view/109825750 If necessary, in section 3.1 Comfort Panels, download the file 109825750_ComfortPanels_V17.0_Upd9.zip extract it to any folder and then select that folder using Prosave (the button with the three dots). I extracted the file to the folder C:/Temp/tp900 and then selected image V17.0.0.08 in the subfolder using Prosave. (This is the latest version.) 6) Once you have selected the image in Prosave, activate the checkbox: Reset to factory settings. Afterward, you will see fields at the bottom where you need to enter the panel's MAC address. You can find the MAC address on the back of the panel's label. 7) Next, press the OS Update button. Confirm the following security prompt with "Yes". 8) An animation dialog will now open, indicating that the connection to the panel is being established. 9) It is very important to power the panel only now, because the panel only recognizes that it wants to be reset to factory settings during the boot process. 10) If you're lucky, the connection should be established within a minute. If the panel is back to displaying only a black screen, it hasn't recognized that ProSave wants to restore the factory settings. 11) Sometimes it takes several attempts before it works. After a failed attempt, restart the entire process, i.e., disconnect the panel from power and restart ProSave. If you're lucky, it will eventually work. You will then see the animation dialog change in ProSave and the data transfer begin. 12) Otherwise, if you can't fix it yourself, you'll have to send the panel in for repair. I wish you the best of luck. Best regards, Costanza

Suggestion To thank Quote Answer