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Robicon GenIIIe Harmony Drive

Created by: George211 at: 9/8/2009 3:23 AM (8 Replies)

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9/8/2009 3:23 AM	Rate (0)
George211 Posts: 3 Rating: (0)	Hello I am a controls engineer and I am in charge of commissioning a pump station soon. The pump station has 4 Robicon Harmony GenIIIe drives. Model Number 6SR3102-5-G44-0.0. I need drive documentation. Any drive documentation that shipped with the drive cannot be located. I am requesting User Manual, and Programming Manual and troublshooting guide. also is there any software available to program the drive using a lap top. Any help in this would be appreciated. Thanks Goerge211
George211 Posts: 3 Rating: (0)
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9/8/2009 8:24 AM	Rate (0)
UMENCHO Diamond Member Joined: 3/21/2006 Last visit: 11/1/2024 Posts: 10229 Rating: (1181)	Hello George, Perhaps if you contact with customer support center... Look at Siemens Perfect Harmony Drive Documentation Hope this will helps. Best regards, Hristo Mihalev
	Last edited by: UMENCHO at: 9/8/2009 8:29 AM Unfortunately all answer regards Siemens Perfect Harmony Drive are involved with necessary contact with CSC. You can find more at https://support.automation.siemens.com/WW/llisapi.dll?query=357728&func=cslib.cssearch&content=skm%2Fmain.asp&lang=en&siteid=cseus&objaction=cssearch&searchinprim=0&nodeid0=21909426&x=0&y=0
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9/8/2009 9:18 AM	Rate (0)
George211 Posts: 3 Rating: (0)	First of all I am unable to call this number from outside the united states as I am currently in china where the pump station is being built. Is there a non 800 number for SCS? I have called the siemens support center in Beijing twice and my colleague has called also. I have also sent numerouse email requests that seem to be ignored. The only response I get is that someone will call you back. so far no one has called back. I have been asking for documentation for the past week. And so far no one has been able to get me the information I need. I don't know why it is so much trouble to get this documentation. This is the first time that I have been involved with siemens products. And so far as I can tell Siemens Customer Service has a lotto be desired. George211
George211 Posts: 3 Rating: (0)
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9/8/2009 10:58 AM	Rate (0)
UMENCHO Diamond Member Joined: 3/21/2006 Last visit: 11/1/2024 Posts: 10229 Rating: (1181)	Hi again, I think the main problem is you are in China. This country has some restrictions in internet, and also restrictions in calling numbers . I'll try to contact and if I receive some info let you now. About George211 ...And so far as I can tell Siemens Customer Service has a lotto be desired... George211 unfortunately you are abselutelly right. Doesn't metter in which country you are. Best regards, Hristo Mihalev

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9/9/2009 6:04 AM	Rate (0)
George211 Posts: 3 Rating: (0)	Hi so I guess the model number of the robicon drive isn't good enough for siemens to locate a english version of the user manual. So here is a siemens part number 31500556 S.O. Number 3000493183 Siemens Electrical Drives (Shanghai) Ltd. George211
George211 Posts: 3 Rating: (0)
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3/15/2010 3:50 PM	Rate (0)
ssantiago Posts: 23 Rating: (0)	Hi. Seems like i gona appear in the same trouble. Was this problem solved and manuals found? Best regards, ssantiago
ssantiago Posts: 23 Rating: (0)
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3/17/2010 12:43 PM	Rate (0)
Bob Harvey Posts: 3 Rating: (0)	This is a slightly odd situation. Where are you Santiago? I ask because the project engineer who specifies and supplies the drive normally ships all necessary manuals to the customer before delivery. Your best bet is to identify and call directly to the project engineer. That's also the best route for getting circuit diagrams, although there should be paper copies in the drive. Commissioning is normally done by robicon-trained Siemens staff.
Bob Harvey Posts: 3 Rating: (0)
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3/17/2010 3:32 PM	Rate (0)
ssantiago Posts: 23 Rating: (0)	Thanks, Bob. I asked that, because we just starting project andnow gathering info about all whatare going to use inthat project. So, how I understood, all neccesary information would be supplied with drives?
ssantiago Posts: 23 Rating: (0)
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3/17/2010 4:30 PM	Rate (0)
Bob Harvey Posts: 3 Rating: (0)	In my experience, yes. But it is not normal to commission your fist one with the book in one hand! Very good training is available from Nuernberg and Pittsburgh
Bob Harvey Posts: 3 Rating: (0)
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