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STEP 7 (v11 sp2) and WinCC Comfort (v11, sp2) cause OC to die

Created by: Larramore at: 9/5/2014 2:23 PM (2 Replies)

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9/5/2014 2:23 PM	Rate (0)
Larramore Posts: 2 Rating: (0)	System Specs: HP ProBook 650 G1 i7-4600M 8GB RAM Win7 Professional As stated in title, I installed STEP7 (v11 sp2), everything went fine. Rebooted. Installed WinCC Comfort (v11, sp2), everything went fine. Rebooted, and at that point windows wouldn't load. Rebooted again, tried to start in safe mode. Wouldn't even start in safe mode. Pulled the hd out, tried to recover it. No go. So. My question is why did this happen, and how do I prevent it from happening again in the future? I have heard that Siemens and HP don't get along well, but I'm stuck with these computers becuase they have a serial port, which most other equivalently powerful ones don't. Thank you in advance.
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9/5/2014 2:28 PM

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ChristophD

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Joined: 5/12/2006

Last visit: 9/2/2025

Posts: 22709

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(3071)

Hello,

can this be you poblem.

Run Windows Repair
If the system might no longer start or you get a blue screen.
Below is the procedure for this case.

Note
You need an additional USB keyboard for the steps below.

No.	Procedure
1	Run a "Startup Repair" (displayed after boot problems) or start the HP notebook from the Windows DVD.
2	Select the "Launch Startup Repair" option after the "Startup Repair" or after the start from the Windows DVD.
3	Interrupt the "Startup Repair is checking your system for problems" message with "Cancel" (abort search).
4	Acknowledge the "Do you really want to abort?" question with "Yes".
5	Select the "View advanced options for system recovery and support" option.
6	Select the USB keyboard and log on.
7	Open the input prompt (CMD).
8	Switch to the driver directory ("C:\Windows\system32\drivers", for example).
9	Rename the HP driver: "ren hpqkbfiltr.sys hpqkbfiltr.sys_".
10	Quit the input prompt (CMD) and restart the PC.
11	Use the USB keyboard or USB mouse to continue with Alternative 1 or 2.

Regards
Christoph

Last edited by: ChristophD at: 9/5/2014 2:30 PM

9/15/2014 1:35 PM	Rate (0)
Larramore Posts: 2 Rating: (0)	Yes, this was the issue. Thank you very much for your assistance.
Larramore Posts: 2 Rating: (0)
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STEP 7 (v11 sp2) and WinCC Comfort (v11, sp2) cause OC to die

Created by: Larramore at: 9/5/2014 2:23 PM (2 Replies)

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Last edited by: ChristophD at: 9/5/2014 2:30 PM

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STEP 7 (v11 sp2) and WinCC Comfort (v11, sp2) cause OC to die

Created by: Larramore at: 9/5/2014 2:23 PM (2 Replies)

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Larramore

ChristophD

Last edited by: ChristophD at: 9/5/2014 2:30 PM

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