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TP700 comfort panel image v15.0.0.3

3/3/2020 1:43 AM	Rate (0)
krux Experienced Member Joined: 1/21/2010 Last visit: 5/8/2025 Posts: 15 Rating: (1)	So I had TIA Portal v15.00.00 (No SPs, no updates). Wanted to modify a TP700 comfort panel HMI inside a project that is also in TIA v15. When I tried downloading there is this message: "Components with a different version are installed on the target device." And my only option there is "Downgrade" which is something I didnt wanted to try. I look in the TP700 HMI OP menu and found the image there is v15.00.00.03_02.01, so I decided to download and install TIA Portal v15 Update 3. Tried again and the same message appeared. So this time I tried to do the downgrade but it failed several times (Good thing I made a USB backup). The question is, how exactly can I get v15.00.00.03_02.01 ? Screen attached. thanks in advance! Attachment IMG_20200302_TP700.jpg (498 Downloads)

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3/3/2020 8:45 AM	Rate (0)
Wizard Diamond Expert Joined: 4/24/2006 Last visit: 1/22/2026 Posts: 9106 Rating: (1204)	Hello, The image version is part of the version of TIA Portal. I found the following faq, perhaps it is useful: Image downloads for HMI operator panels Best regards, Wizard

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3/3/2020 6:23 PM	Rate (0)
krux Experienced Member Joined: 1/21/2010 Last visit: 5/8/2025 Posts: 15 Rating: (1)	Thank you Wizard, I tried those images too, but there is no v15.0.0.3. I will keep trying to downgrade the image, the few times I tried it get stuck in the same step, after the firmware is downloaded the HMI reboots and keeps waiting for a "transfer", meanwhile in the PC the TIA portal keeps stucked in the "downloading".

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3/4/2020 8:29 AM	Rate (0)
Wizard Diamond Expert Joined: 4/24/2006 Last visit: 1/22/2026 Posts: 9106 Rating: (1204)	Hello krux, Try to perform an OS update with the option "Reset to factory settings", see the following link: How do you do an operating system update on operator panels or perform a "Reset to factory settings"? Use Prosave to perform an OS update. After that try to download project. Best regards, Wizard

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This contribution was helpful to 1 thankful Users krux

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