Hello everyone I am attempting to configure at KTP400 Basic panel. when I attempt to download to the HMI I get the following errors: download failed due to missing panel: image components with a different version are installed on the target device. I have looked at this link and it appears to have the files installed, I have also attached a screenshot of the folders.

https://support.industry.siemens.com/tf//WW/en/posts/download-has-failed-due-to-missing-panel-image/234209?page=0&pageSize=10#

I am not sure what "DVD 3" the link below is referring to because in the kit I ordered it did not come with a DVD 3, one has 2 dvds labeled 1/2 & 2/2(6ES7822-0AA06-0YA5). But the pic of that error is the one I am getting, can`t add another attachment

https://support.industry.siemens.com/cs/ww/en/view/109781234

Software Product code: 6ES7822-0AA06-0YA5

HMI part number: 6AV2 123-2DB030AX0

Thanks in advance.

Hello,

Have a look at the following link:

Image downloads for HMI operator panels

Best regards,

Wizard

How do I determine which one I need? Not sure of the difference between first and second generation hardware.