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Automation License Manager service not starting

Created by: Petrus at: 4/1/2008 11:25 AM (12 Replies)

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Thanks 7

13 Entries

Entries per page: 10 | all

4/1/2008 11:25 AM	Rate (0)
Petrus Posts: 2 Rating: (1)	Hi everyone! I am posting this in the hope that someone will help me solve this problem. We are running WinCC v6 (SP3) and one of our workstations is reporting that the software license has expired which we found strange. I noted that the ALM service did not start and when trying to start it manually I got the following errors in the Windows Application Event log: Event Type:Error Event Source:Automation License Manager Service Event Category:None Event ID:18 Date:01/04/2008 Time:10:39:42 User:N/A Computer:WINCCOPSW02 Description: DataBase - OpenWithServiceComponents failed with 0x80004005. Event Type:Error Event Source:Automation License Manager Service Event Category:None Event ID:18 Date:01/04/2008 Time:10:39:42 User:N/A Computer:WINCCOPSW02 Description: API = DataBase thread: InitDataBase failed (0x80004005), error code = 0, message = The operation completed successfully. We are also getting various popup windows and we're having to close them by clicking on OK manyy times. This is very inconvenient. Any idea what could be causing these errors? This is the first time we've encountered this. Many thanks Pierre
Petrus Posts: 2 Rating: (1)
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This contribution was helpful to 1 thankful Users pach

4/2/2008 9:22 AM	Rate (1)
Petrus Posts: 2 Rating: (1)	This was solved by uninstalling the ALM, deleting the almdb.mdb file and installing again the ALM. Problem was then resolved and the service started normally
Petrus Posts: 2 Rating: (1)
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This contribution was helpful to 1 thankful Users pach

4/26/2008 1:58 PM	Rate (0)
Khaled_Ezzat Silver Member Joined: 9/7/2007 Last visit: 4/3/2025 Posts: 550 Rating: (62)	if the reinstall of the ALM did not work try to reinstall WinCC
	Best Regards
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2/1/2012 10:46 AM	Rate (1)
pach Posts: 1 Rating: (1)	Hi Petrus, I have totally the same problem today. I followed your instructions -Remove the ALM from the computer -Remove the almdb.mdb file and all of the "c:\Program Files\Common Files\Siemens\SWS\almsrv\" folder -Restart the computer -Install the ALM only from WinCC install CD (e:\WinCC\setup\Products\ALM) and this was solved the ALM problem, and the licence files remained without any damage. Thanks a lot for this efficient post! Peter
pach Posts: 1 Rating: (1)
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2/3/2016 3:06 PM	Rate (0)
Dima_uk Experienced Member Joined: 4/11/2013 Last visit: 4/4/2025 Posts: 9 Rating: (2)	Today have same problem. Wincc 6.0, ALM v2.0 Followed steps from this tread and all start to work. thanks!

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5/9/2016 4:13 PM	Rate (1)
jveyret Regular Member Joined: 7/9/2014 Last visit: 12/1/2023 Posts: 1 Rating: (1)	Hi Petrus, Hi Pach I have the same problem today with a Server PCS7 V7.0 SP3 . I followed your instructions but with some modifications: -Remove the ALM V3 .0 SP3 from the computer -Remove completely the folder "Automation License Manager" (with the almdb.mdb file) in "c:\Documents and Setting\All Users\Application Data\Siemens\Automation\" -Restart the computer -Install the ALM V3 .0 SP3 This was solved the ALM problem and the licences were ok. Thanks a lot. Jerome

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This contribution was helpful to 2 thankful Users umencho Arasan

5/7/2025 8:21 AM	Rate (0)
JBakkertje Joined: 5/15/2023 Last visit: 7/17/2025 Posts: 2 Rating: (1)	I have this problem today. Uninstalling and installing of the ALM did not help. Next I uninstall Windows update KB5055627. And now the ALM works fine.

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This contribution was helpful to 1 thankful Users AndyM86

5/19/2025 5:39 AM	Rate (0)
AutoGen_84304 Joined: 3/27/2025 Last visit: 5/20/2025 Posts: 1 Rating: (0)	Just by installing the latest ALM can be solved
	Last edited by: AutoGen_84304 at: 05/19/2025 05:41:47
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This contribution was helpful to 1 thankful Users ivan_fernandez89

6/6/2025 9:36 AM	Rate (0)
AndyM86 Joined: 4/23/2025 Last visit: 6/6/2025 Posts: 1 Rating: (0)	I kept reinstalling different versions from different sources of ALM without any improvement (like 5 or 6 every time with a pc restart), every time the ALMS stopped running after a view seconds… At the end I just kept the new V6.2 SP3 and tried your solution with the Windows update. My latest “Security Update” was KB5058411 and I think then KB5055523 got reinstalled, so I have that now and now the ALM finally works again! I have Win11 if someone else has this problem. And the de-/re-installation of the “Security Update” took around 1h -_- Thank again for the tip!

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6/6/2025 10:52 AM	Rate (0)
qwazee Platinum Member Joined: 3/30/2020 Last visit: 9/12/2025 Posts: 5446 Rating: (1064)	In recent times more Windows 11 machines are being update to the 24H2 version. For those who have the option (and wants to) to stay on an earlier version: How to Block the Windows 11 24H2 Update: Protect Your System
	Activities of this user is voluntary. There is no obligation or liability placed on this user. Though optional, your 'please' and 'thank you' is highly valued.
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6/13/2025 11:56 AM	Rate (0)
AutoGen_7908940 Joined: 6/13/2025 Last visit: 6/17/2025 Posts: 3 Rating: (0)	Hello, we're having the exact same issue with ALM and Windows 11. We also updated ALM to the latest version: V6.0+SP12+Upd3. We work for a private company, and due to cybersecurity protocols, we're unable to change Windows security packages. Please, we need to fix this as soon as possible. Thank you,

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6/13/2025 12:21 PM	Rate (1)
qwazee Platinum Member Joined: 3/30/2020 Last visit: 9/12/2025 Posts: 5446 Rating: (1064)	Currently the newest ALM version is V6.2.3.0. Get that updated first.
	Activities of this user is voluntary. There is no obligation or liability placed on this user. Though optional, your 'please' and 'thank you' is highly valued.
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This contribution was helpful to 1 thankful Users AutoGen_7908940

6/17/2025 2:09 PM	Rate (0)
AutoGen_7908940 Joined: 6/13/2025 Last visit: 6/17/2025 Posts: 3 Rating: (0)	Correct, uploading to Siemens_Automation_License_Manager_V6.2_SP3.exe solved the problem. https://support.industry.siemens.com/cs/es/en/view/114358 Thank you and best regards!
	Last edited by: Moderator_Lan at: 06/17/2025 14:50:35 link optimized
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